Thread: Do not trust Blockbuster

Hello all, just had to have a vent after all the trouble I've had with Blockbuster.com for their online rentals....I've sent multiple e-mails to them and so response! Not even an "I'm sorry, we'll correct this asap." If you rent online, this IS NOT the service to choose. Below is the recent e-mail I sent to them a week ago, with still no reply and on the phone customer service telling me they cannot help.

To whom it may concern,

This is my final e-mail to your company concerning damaged and bad functioning disks. I was under the impression that you were a reputable company and had a concern for your buyers needs. It appears I was mistaken. First problem was with Oz: The complete Second Season: Disk One. This arrived cracked and unable to play. I sent it back immediatly and also sent 2 e-mails concerning it and asking I recieve a diffent disk ASAP. Instead I have never gotten a response from you and you have never shipped me a new disk, only continued to ship random movies on my list, when I clearly stated I would rather recieve the disk I requested first. Recently I recieved The Shield: Season 2 Disk 1, which was very scratched and would not play in certain places...Not only is this poor business practicing but is a motive to push customers to a different place of business, i.e. your competition. I would take it into consideration that you should take more strict procedures on reviewing your disks to ensure quality and to meet the customer's needs when quality standards are not met. Since you haven't responded to any of my e-mails so far, I'm sure I won't be hearing from you on this one. It's sad to know that a company that I pay for a service cannot take the time or effort to suit their client's and what they are paying for.


So folks, just had to vent and please take this into consideration if you are a member or considering it.

I have no experiance with Blockbuster online rentals. But Nexflix is very good. My sister in law was with them and when she got a damaged DVD she marked the envelope and sent it back and they sent her another one. I have not heard anyone complain of Netflix. So if you want to do online rentals you might consider them. She dropped them because she was spending her weekends watching movies and not getting any thing done. She did say she would go back with them again if she decided to do online rentals again.
Sorry your having a hard time with Blockbuster online.

I have blockbuster and netflix and I love them both.. I only had a problem one time with blockbuster I got a broken DVD in the mail and I reported that is was damaged and wanted a replacement and never got one.. But other wise I like them both..

I have Blockbuster online, have received 1 disk that was cracked. I reported it thru the DVD issues form and I received a new disk even before I had the chance to pop the cracked one in the mail. Sorry you had problems!

Thanks for listening all. I think I'm gonna try Netflix for awhile and see how that works out. I live in an area where the nearest video rental store is an hour and a half away sooo online rentals is the best I can do. I've heard good things about them so hopefully it'll work out.

I upgraded my cable. I just do payper view now. its only 3.95 per movie. I too am sick of blockbuster. Im was sick of getting letter for movies that I DID return

You know, all of you that have gotten screwed by Blockbuster need to go to Planetfeedback.com.. and file a complaint.. that is the fastest way to get a response, they help contact Blockbuster, and let them know of your complaints...the complaints can also be sent to ppl like your state representative and so on.
I know this due to I had to complain to a few companies on bad products... I at least got results from 1 of them companies, and I know Planetfeedback had a big hand in getting that companies attention.

Good luck everyone..

I also wasnt satsified with Blockbuster Online. Called my CC company & they did chargebacks & called the company for me. Told Blockbuster not to bill my CC any further.

If you signed up thru a CC you might call them & file a dispute.

I had to respond here about Blockbuster here in NJ. I don't rent online from them but there is a lawsuit going on about their advertising. They have a new advertising gimmick saying "the end of late fees" making people believe they will not have to pay a late fee for movies...when in fact.....they do charge fees calling them restocking fees and extended viewing fees and if you keep the movie for longer that a month they charge your cc for the cost of the movie.


Here is a link--
http://money.cnn.com/2005/02/18/news..._suit/?cnn=yes

All seems deceptive to me. I would stay away from this company. I am lucky to live near a county library that has an extensive movie and cd collection. It is free to rent and can keep for a week. After one week, the fee is $1.00 a day. I just reserve online and they call when my order is ready. Sometimes I do have to wait for a new release but that is the only drawback.
Diane