Lightspeed panel?

**gmyers** · 06-20-2008, 09:06 PM

Anybody able to redeem their points? When I hit the redeem button nothing happens. It wont go to the redeem page.

**Advertisement** · 06-20-2008 09:06 PM

**katgirl3** · 06-20-2008, 09:40 PM

Originally Posted by gmyers

Anybody able to redeem their points? When I hit the redeem button nothing happens. It wont go to the redeem page.

Last time I redeemed was about a week ago. It worked fine then. All I can say is contact Lauren. But good luck cause often she never responds. I found that mass emailing her (say, 30 emails a day. lol) has worked a few times. I found a phone number before on the site but for the life of me I can't find it now. I'll keep looking and if I come across it, I'll post. Maybe try to redeem again tomorrow. It could just be a glitch.

**gmyers** · 06-20-2008, 09:47 PM

Thanks I will. I hope it works we want to go to Red Lobster and I have one gift card and wanted to get another.

**katgirl3** · 06-20-2008, 11:32 PM

Here's the info:

Lightspeed Online Research, Inc.
180 Mount Airy Rd.
Suite 100
Basking Ridge, NJ 07920
Tel: 1-877-839-5030

Probably closed for the weekend, though. Maybe your redeem button will work before Monday. Here's hoping.

**gmyers** · 06-21-2008, 12:01 AM

Thanks I'll see Monday what they say. I've tried a bunch of times but it still isn't working. It just sits there and does nothing when I push it. I've never had a problem before with it.

**nelda** · 06-21-2008, 07:04 AM

I had the same thing to happen once when I tried to cash-out on a weekend. I received a very nice email back from them first thing on Monday morning saying the problem had been fixed.

**goodfaery2** · 06-21-2008, 08:21 AM

I also tried to cash out and it wouldn't connect to the rewards page. I hope it is just a weekend glitch.

**sissbarb** · 06-21-2008, 09:33 AM

Has anyone ever tried calling Lightspeed on their toll free number? Are they cooperative in solving problems? I am having a lot of trouble with doing surveys and then finding I did not get points for them. I'm wondering if it better to try to find out why or if it's better to leave well enough alone.

**gmyers** · 06-21-2008, 10:29 AM

I'm glad its not just me having the problem so maybe they'll work it out, I've never called them before I usually just email them.

**Kate2456** · 06-21-2008, 10:35 AM

I recommend emailing them. Whenever the points I am owed don't show up in my account I email them with the amount of point owed and the study number and they always show up in the next weekday or two. I don't get an acknowledgement email back but they show up.

**gmyers** · 06-23-2008, 04:04 PM

It worked for me a few minutes ago if anyone wants to cash out.

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