Thread: AT&T is aggravating

That stinks! I hope they can get it working right soon. Thanks for telling though because my DH had mentioned wanting to switch to UVerse. I'll stick with what I have.

Originally Posted by gmyers

They had me on hold forty minutes before I finally got through to customer service. We switched to Uverse with them and I'm already regretting it. It took them almost ten days to get it working. We keep losing our signal. Which means no tv, internet or phone. I thought they finally fixed it but its acting up again today.

I have several friends that have Uverse and love it. However, they found that in order to get anything done properly you must go to one of their stores not online and not on the phone go in person and make sure you get the persons name and info. Once you find them they are your contact and you should be problem free after that.

Originally Posted by sunniekiss

We are having the same issues at work with Verizon. My boss wants to switch to them but never got a contract. My issue is that I don't think we should do business with a company who won't put everything down in writing. My issue is that while they may quote you a great price it may not be so great once you read the fine print. The company we are currently with did put their contract in writing.
I ended up speaking to "Verizon" because I am not entirely certain it is actually verizon we are dealing with. They agreed to mail a contract within 5-7 days. Friday we where on day 14 with no contract. I did receive a bill for equpitment we never received. They did ask for a secondary contact phone number in case of an emergency when we were closed so I gave them my old prepaid phone # which they now call 4-5 times a day; my number not the business. Yesterday they called again & I said no contract no deal so I was put "on hold" to speak to an "account manager". Problem is the girl that called me never put me on hold & I heard her talking to someone about us & me wanting a contract; not very nice things either.
Needless to say we won't be doing business with them.

Hope you get things resolved soon.

It sounds like you are dealing with a franchiser and I would avoid them like the plague. We use to have CenturyLink and had Brighthouse come in and they offered us a better price and much faster internet and no long distance charges for US and Puerto Rico. I called CenturyLink and they REFUSED to match the deal. CenturyLink rep told me "you will be calling and begging us to come back". Yeah right - they call, email and send sales people to my office every week to get our account back. They suddenly figured out they were losing lots of business and are now trying to get customers back - I just throw them out of the office and laugh.

You are probably at the end of the line from the headend. We had att dsl for internet and had the same issues. ATT had the nerve to say we were lucky to get it at all since we were the end of the line. I cannot get uverse even if I wanted it. Plus they have poor CS.

Me

He did say last night on the phone that we were just about out of range but that the box they put on the outside should take care of that. But I wonder if he's right about that. Its not like we're out in the country somewhere we live right next door to a mall.

Can they work on the service without turning it off? He said he was going to turn it off but didn't. And he just left without telling us if he found or fixed the problem. We've had a couple different techs do that so I'm wondering if they can't find the problem so they just leave. The problem is when we call them to come out it starts working again and then later on in the day after they leave it stops working again so they can't find the problem.