Synopsis:* A woman's loss of passion for her salon has seeped into staff and clients.
What did Joy say her staff did, after Tabitha said there was no policy manual in the salon?
Laughed at her when she enforced a rule
What did Joy do, after Tabatha told her the facility they were in did a good job catering to their clientèle?
Turned aside to greet a passing child
What did Joy do when she was talking about seeing everything that was wrong with the salon following Tabatha's inspection?
Compared it to the death of her family
What did Monique do with her pageant child's hair, before Tabatha pointed out a woman was "grimacing"?
Referred to it as a "rat's nest"
What did Joy say she knew her staff was doing when Tabatha visited the salon 6 weeks later, before mentioning leadership started with her?
"Getting in touch" with their passion again
What did the stylists say Joy did with the salon while her parents were sick and dying?
Allowed it to "take care of itself"
What did Stacy say, during an interview, after Tabatha revealed the changes to the salon?
Disliked the circus-like colors
What did Tabatha say she could tell Joy had done because of the passive way she was reacting to what Tabatha was showing her?
Lost "all her passion" for her business
What did Jeanne do with her client, after Tabatha explained to Joy that enthusiastic people were going to save her salon?
Shampooed her without checking for lice
What did Joy do when Tabatha called her on the phone to tell her to come out and meet her?
Broke down and cried