1. #1

    Join Date
    Nov 2000
    Location
    Transplanted Texan in Ohio
    Posts
    4,685
    Thanks
    8,811
    Thanked 1,342 Times in 937 Posts

    Bad website experience- ugh

    I'm planning a trip from Toledo to Chicago, and don't want to drive, so I last night I started to plan to go by train. The Amtrak website took a while to load - not sure why, because there didn't seem to be a lot of stuff to load. The design wasn't too intuative, and I had to figure out how to look up the schedule. It wasn't as easy as looking at an airline website when planning a round trip, that's for sure. Finally figured out how to get the schedule for each way on the dates I wanted. When I tried to create an account, that page took forever to load, and when it finally did, none of the fields seemed to accepting any input. So I had to reload the page...same thing happened. It was late, so I gave up.

    Tried again this evening, with moderate success. I'm a registered user, and will be eligible for a 10% senior discount. But I haven't tried to book the actual tickets yet. I'll have to check and see how I can submit my proof of age on the website. I'm waiting to get my friend's flight info to find out when he's arriving so we can coordinate meeting up. I think I can take one of the city trains to the place we're planning to stay, but I need to check that too. If not, I'll have to figure out how to get there. Thank goodness I have a few more weeks to figure all of this out.
    Be Happy Now.

  2. # ADS
    Circuit advertisement Bad website experience- ugh
    Join Date
    Always
    Location
    Advertising world
    Posts
    Many
     

  3. #2
    3lilpigs's Avatar
    Join Date
    Sep 2004
    Location
    Somewhere between here and there.
    Posts
    9,020
    Thanks
    4,526
    Thanked 6,186 Times in 3,112 Posts
    It seems like a problem for a lot of websites lately. I hate 'conspiracy theories', but I wonder if it's some type of hacking?

    I have had sooooo many problems this week getting into sites that I usually visit quite frequently. I've had trouble getting into my credit union, the Pa lottery site, Kellogg's, this site, USPS, FB, MP and a few others that I can't think of at the moment.

    I've been on Amtraks site many times before...it's a HUGE PITA trying to figure thing out! And yes, very slow! Sometimes it's better just to call them and let customer service help you. Have you tried that? Maybe they can get you a better deal then you're seeing.

  4. The Following User Says Thank You to 3lilpigs For This Useful Post:

    magickay (Yesterday)

  5. #3

    Join Date
    Nov 2000
    Location
    Transplanted Texan in Ohio
    Posts
    4,685
    Thanks
    8,811
    Thanked 1,342 Times in 937 Posts
    Amtrak was a mess prior to leaving for my trip to Chicago. First they cancelled the 6:33 a.m. reservation I had - WITHOUT notifying me. I kept checking the website because of the pending strike that was supposed to happen on that Friday (9/16). So I rescheduled for 5:22 a.m. with a patient and efficient agent on the phone. When I checked the day before, the website indicated that the 5:22 a.m. departure was cancelled, and the only option left was to take a 'mixed service' route at 6:30 a.m. - a bus to Ann Arbor, via the Detroit area, then train into Chicago. I managed to change the reservation one more time. My packing was done, essentially, and I did not sleep well that night.
    Bill woke up early (around 4:15 a.m.) and on a hunch, he called the station. The agent said the 5:22 was on schedule! So Bill woke me up, and we hustled to the station to get my ticket changed ONE MORE TIME. And it was fine - train was on time, boarding was simple, and I went to Chicago. Whew! Found out that the strike had been averted later on Thursday, and the trip home on Sunday went smoothly.
    Be Happy Now.

  6. #4

    Join Date
    Jun 2017
    Posts
    1,625
    Thanks
    446
    Thanked 2,344 Times in 1,277 Posts
    Travel is such a hassle lately. Glad to hear things worked out in the end for your trip to Chicago. Did you have a good time after all that?

    Kathy

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Log in

Log in