Customer service sucks!

**gmyers** · 01-11-2011, 08:47 AM

I've been trying for almost two hours to call them and they wont answer the phone. I keep getting a recording. For God's sake people answer the phone already.

**Advertisement** · 01-11-2011 08:47 AM

**Eyore** · 01-11-2011, 08:50 AM

Are they in a different time zone? If so, maybe they aren't open yet.

**gmyers** · 01-11-2011, 09:09 AM

No they're in the CST time zone. They say on the bill you can call from 8am to 5pm. I've been calling since 8 and they still wont answer the phone. It keeps going into an answering machine. I even left my name and number and they say they'll call back but they haven't yet. I hate it when you can't get ahold of customer service when you have a problem.

**Breezin** · 01-11-2011, 09:48 AM

oh that's frustrating, hope you get through

**gmyers** · 01-11-2011, 10:14 AM

I still haven't been able to yet. I wish they would call.

**Eyore** · 01-11-2011, 10:31 AM

Well, I guess if they are in your time zone that isn't the problem. I wonder if they are closed today for some reason. Hopefully the will call back.

**freeby4me** · 01-11-2011, 10:35 AM

Could weather be any kind of a factor? I hope they get back to you!

**gmyers** · 01-11-2011, 10:51 AM

I don't know I've given up and will try again tomorrow or wait and see if they call me back. Its the billing department for a medical supply store where my husband rents his wheelchair and gets his oxygen. They went up this month from $15.02 to $277 and I want to find out why.

**Kelsey1224** · 01-11-2011, 10:54 AM

The bills says you can call between those hours...it doesn't say they will answer!!!

Sorry...couldn't resist. I feel your pain. Some customer service departments should be renamed 'customer dis-service departments'.

Maybe there was a billing error and as a result they are being inundated with calls...it's a thought.

**gmyers** · 01-11-2011, 11:07 AM

I'm wondering if they're closed. The medical store here says theres a snow storm there. Its in Kansas. Maybe they couldn't go to work today and thats why their answering machine is on. It keeps saying they're busy with other customers and will get back to me.

**mosdata1** · 01-11-2011, 11:08 AM

Check your local goodwill & salvation army stores. They sometimes have some for sale for under $50. Since you are paying $15 per month, if he needs it long-term, you will be saving $$ by the 4th month. If you live in my area I have one that is not being used. PM me & LMK what state you're in.

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