Good to V&W

[Mary Jo]

I bought a mesh bath sponge that fell apart a few days later. It cost maybe $1.50 but I am tired of stuff that falls apart right after you buy it or doesn't work right.
So I emailed the company. They promptly responded with this:
Good Morning Mary,

Thank you for trying Clean Logic, however I am extremely displeased to hear that you had a poor experience.

We believe very strongly in our products and take every matter seriously.

Please let me know if the XXX address is the best mailing address and I will make sure to send a replacement ASAP. I would love for you to try some of our other products as well (if you haven’t already) and I will create a bit of a gift package for you.

Thank you for your understanding and we greatly value your feedback.

Sincerely,
--
Alexander L. Ferrino
Director - Sales & Marketing

IMS Trading, LLC.
6010 Wilshire Blvd., Suite #400
Los Angeles, CA 90036

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[Anig2u]

Good for you!! It does sometimes pay to complain.

[peaceluver]

Good for you. I complained to a company about a product and they sent me an email saying everyone else loved the product. Go figure.

[Shann]

awesome! hopefully your next one will last longer

[DonnaWV]

Good for you. I agree, they don't make things like they used to.

[PrincessArky]

glad they are sending another

[cpbaby]

Glad to hear they are making it right!

Good for you. I complained to a company about a product and they sent me an email saying everyone else loved the product. Go figure.

What product was it? I dont want to buy it if thats the best they can do!

[ElleGee]

Niiiiiiice! Good on you!