Thread: Good to V&W
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07-16-2008, 06:32 PM #1Registered User
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Good to V&W
I bought a mesh bath sponge that fell apart a few days later. It cost maybe $1.50 but I am tired of stuff that falls apart right after you buy it or doesn't work right.
So I emailed the company. They promptly responded with this:
Good Morning Mary,
Thank you for trying Clean Logic, however I am extremely displeased to hear that you had a poor experience.
We believe very strongly in our products and take every matter seriously.
Please let me know if the XXX address is the best mailing address and I will make sure to send a replacement ASAP. I would love for you to try some of our other products as well (if you haven’t already) and I will create a bit of a gift package for you.
Thank you for your understanding and we greatly value your feedback.
Sincerely,
--
Alexander L. Ferrino
Director - Sales & Marketing
IMS Trading, LLC.
6010 Wilshire Blvd., Suite #400
Los Angeles, CA 90036
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07-16-2008 06:32 PM # ADS
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07-16-2008, 06:36 PM #2Registered User
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Good for you!! It does sometimes pay to complain.
~Gina~
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07-16-2008, 09:31 PM #3Mom to Sarah Jo
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Good for you. I complained to a company about a product and they sent me an email saying everyone else loved the product. Go figure.
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07-17-2008, 12:36 AM #4BIG MEANIE
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awesome! hopefully your next one will last longer
If you don't want dumb answers, don't ask dumb questions
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07-17-2008, 01:51 AM #5Registered User
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Good for you. I agree, they don't make things like they used to.
Love being a Grandma
I know the Master
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07-17-2008, 05:46 AM #6Have a great day
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glad they are sending another
Mom I miss you already
January 16, 1940 to April 29, 2009
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07-17-2008, 08:08 AM #7Member of the MOB
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Glad to hear they are making it right!
Originally Posted by peaceluver
What product was it? I dont want to buy it if thats the best they can do!
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07-17-2008, 08:21 AM #8~Spiritually Untouchable
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Niiiiiiice! Good on you!
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