Thread: Do I have any recourse?

I sent a computer well packed to Florida from Wisconsin, and when it got there it was in pieces on the inside. Good thing I purchased $800 worth of insurance right? Wrong. DHL/Airborne Express sent an "inspector" to look at the damage and it was deemed that I didn't pack it well enough. I replied that I couldn't have packed it better as it was bubbled wrapped and in packing peanuts in a sturdy box. They replied that they don't insure computers not in their original packaging. Now, the store that I sent this from (OfficeLacks) did not tell me this and I informed them of what was inside when I purchased the extra insurance.

I know I could demand my insurance money back but that $12 in insurance money doesn't make up for the $800 computer they trashed.

I have a feeling they deny a lot of claims as they seem to be "self-insuring". Do I have any recourse as to my denied claim? There must be a regulating commission or something since they are shipping across state lines.

If you can help I would be much obliged!!