Originally Posted by
magickay
Oh, it's a form letter. I submitted a help ticket about a survey, using their link (envelope) with survey number, topic, expected points, etc. Their response was automatic, and asked me for most of the information I already submitted in my original request, including the screenshot of the error page. In my reply, I said these things had already been submitted, but in case you didn't see it...and gave them all the info again, including the screenshot.
They followed up with the same message that bonniejeanne received (one time courtesy credit, pending, etc.)
I've decided I'm going to start taking screen shots of my help tickets, too.