Thread: MyPoints Discussion

And what do I get in response to my survey about grocery purchases and the survey about what I think about a grocery store display? Emails stating that MP doesn't award for certain purchases and wanting to know what I bought and my purchase order number. What the heck? Do they not read our tickets?

So I signed up for the Shark Ninja research awhile back and have been taking various surveys at the website. Actually, don't think I ever qualified for one of their surveys, but they would give me a few points at their site. Not even sure what those are for. Today I get this email from them. What the heck? What good is keeping the test unit if you have to cut the cord and dispose of it? Doesn't make any sense at all.

Hello bonniejeanne,

You have selected to participate in a research study conducted by SharkNinja to test a new air purifier! Your test unit will be arriving soon.

This study will consist of the following activities.

Use the test unit (an air purifier, heater, and fan tower combo) for 1 month, replacing your own if you currently have one already
1-2 survey activities per week

In return for your participation, you will be able to keep your test unit! You will need to cut the cord of the unit and dispose of it at the end of the study.

So apparently, even if we give proof of survey completion with our screenshots, if the survey company claims that we didn't complete the survey, then MP won't award us the points. I sent them numerous screenshots of several surveys that didn't award points (one was 300 points and 55 minutes long), and they won't give me my points cause the companies state that I didn't finish them. It clearly shows how long I spent on these surveys in my account statement (as most are three times as long as they claim to be), and yet they still act stupid and won't give me my points. What is the incentive for even doing surveys if they won't give us the points for them? It's a lot of useless effort on our part. Makes me wonder if they are going under with all of the constant changes and cutback of points.

So got this message back from compliance today.

Hello Bonnie,

Unfortunately, as our Terms of Service state, we shall not be responsible for, nor shall Company be obligated to award points or rewards to Rewards Program participants for, any Activity that is not properly recorded, tracked and/or deemed approved under Company’s or its third-party Rewards Program affiliates’ policies, procedures and systems.

At this time, we will be unable to continue crediting your requests. Please understand that we do not receive any sort of compensation for continuing to manually credit your account for activity that did not properly track.

Thank you for your understanding!

Member Care Team

Originally Posted by 3lilpigs

Did you post that on their FB page? Others need to know.

I did post some stuff on the fb page, but not the response they sent me. They would just delete my post. They closed the three requests I was having problems with without giving me my points and sent me that message. It's just so aggravating. There is no purpose to even trying surveys if they won't take responsibility for their dishonest survey partners.