1. #1343
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    Quote Originally Posted by bonniejeanne View Post
    So aggravating that they DQ or OQ you for a survey that you complete. I've been going back and forth with MP about a survey that I took today worth 90 points. Even after sending them screenshots as proof (with the final thank you screen), they still won't give me the points. I spent more than 20 minutes on a supposed 10 minute survey me, completed it, and they won't give me the points. Some real shady goings on there.
    What's their reason for not giving you the points, wiht a screen shot??

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  3. #1344
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    Quote Originally Posted by 3lilpigs View Post
    What's their reason for not giving you the points, wiht a screen shot??
    Customer Care Team (MyPoints)

    Jun 21, 2021, 6:02 PM PDT

    Hello,

    We thank you for taking the time to communicate with us. Unfortunately, our team was not able to find a successful completion for this activity. Since there was no successful completion reported in our system, we are unable to issues any credits.

    We thank you for your understanding and our apologies for the inconvenience.

    Thank you,

    Member Care Team


    They only allow three attachments, so I sent them the first screenshot I took, one from the middle, and the final one. I told them I could send more. I took 13 in total. You can tell by the time stamps on my computer that it took 20 minutes, and the first screenshot I took was already a few minutes into the survey. The final screenshot I took, stated "Thank you for the time. Please click Continue to submit your answers."
    Last edited by bonniejeanne; 06-21-2021 at 06:42 PM.
    Insanity is hereditary; you get it from your kids.

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  5. #1345
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    And now I just got an email saying that they credited my bread receipt from two days ago, and yet it's not in my account. Sheesh!
    Insanity is hereditary; you get it from your kids.

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    Wow.......I just noticed that if you completed the entire To Do List, you get 15 bonus points!

    Woohoo!

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    Just checked my account again, and the bread receipt is there. I guess they told me they credited it before they actually did, or maybe it just takes awhile to appear in my account when they do. At least I got credit for that. I doubt they will credit my survey no matter how much proof I give them. They really need to get rid of these shady survey companies.
    Insanity is hereditary; you get it from your kids.

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    Sometimes what happens with the surveys is that they meet their quota for the survey after you started it but before you finish it. Then, the system, computer, or whatever automatically rejects anything past the quota, because each survey is set up with a maximum number of participants. Sometimes, you get a "disqualified" and sometimes you get a "thank you"; but it doesn't record and reward because it's over the quota of participants.
    "Many of life's failures are people who did not realize how close they were to success when they gave up."--Thomas A. Edison

    "If a nation expects to be ignorant and free, in a state of civilization, it expects what never was and never will be."--Thomas Jefferson

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    I logged in today to find I only had 26 points to make my goal. They credited me 85 points for a survey that I took on June 15th. Woohoo!
    Insanity is hereditary; you get it from your kids.

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    Quote Originally Posted by wackydackydoo View Post
    Sometimes what happens with the surveys is that they meet their quota for the survey after you started it but before you finish it. Then, the system, computer, or whatever automatically rejects anything past the quota, because each survey is set up with a maximum number of participants. Sometimes, you get a "disqualified" and sometimes you get a "thank you"; but it doesn't record and reward because it's over the quota of participants.
    Not the case when it happens over and over with the same surveys. We've all documented them here at one time or another. I've got a few right now that I don't even bother as soon as they come up. There's one that asks about meals you've eaten outside your home, what type of meal, etc. When they are done with food they say "can we ask a few more questions about drinks you may have consumed outside the home -- Y/N? No matter which way you go (and I've gone Y and N on occassion -- yes just gets you more questions about drinks) the survey ends and you get told "not all surveys are for you". No DQ pts. I don't bother with them.

    Kathy

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    ...and then you have that...points are delayed.
    "Many of life's failures are people who did not realize how close they were to success when they gave up."--Thomas A. Edison

    "If a nation expects to be ignorant and free, in a state of civilization, it expects what never was and never will be."--Thomas Jefferson

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    I've been with them for 21 years. I have it happen every now and then but not consistently.
    "Many of life's failures are people who did not realize how close they were to success when they gave up."--Thomas A. Edison

    "If a nation expects to be ignorant and free, in a state of civilization, it expects what never was and never will be."--Thomas Jefferson

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  21. #1353
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    Wow, I'm surprised. MP actually credited that 90 point survey that I did.
    Insanity is hereditary; you get it from your kids.

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