Comcast has poor customer service IMO
I called at least 3, maybe 4 or more, weeks ago to ask why we were no longer getting Disney On Demand. I specifically asked if they had changed the program tier and was told no. The customer service rep said that they were aware of the problem and they were working on it. I finally called again yesterday and this guy had me unplug and re-plug in the black box and spend about 30 minutes on the phone with him before he told me a technician would have to come out today. The technician came out and immediately told my son there was nothing that he could do about it. I asked who we could call to get it handled and he told me that there was nobody.....
After spending at least 30 minutes in my home he asked me if I had Disney on a promotion. No. It came with the lowest tier of digital that we signed up with well over a year ago. He said that even though we have the Disney Channel our package doesn't include Disney on Demand....Okay. I thought if you had the channel you had on demand but that is not my problem with them.
I specifically asked if the tiers had changed and was told they had not on my first phone call. I asked again 3 or more weeks later with the follow up call. Again, I was told I should be getting Disney on Demand and a tech was needed. I re-arranged my day to have the tech come and he then tells me something that, in my opinion, 2 different customer service representatives had an opportunity to handle.
As soon as the tech left I called customer service and asked for a supervisor. They left me on hold and after about 15 minutes asked if the supervisor could call me back about my problem with Disney. I don't have a problem with not getting Disney on Demand. I don't want to get anything I am not playing for. My problem is having to take time out of my schedule to handle a problem that should have been handled in one phone call over 3 weeks ago. Instead I have made 3 phone calls and had a tech visit and still haven't heard back from the supervisor after more than 3 hours.
Customer Service? Is there such a thing anymore?