Who has netflix?

I was wondering...

A friend of mine has this and is on the plan where she can have like 2 movies out at a time. We mailed in a movie last week and it usually gets back to them the very next day. Well so far this time, they haven't received it back. Now this friend is saying that she is going to have to pay late fee's and pay for the movie that is lost and that they are going to suspend her membership.

I just went to their website and noticed that it says they don't charge late fees, so that is one thing she told me that wasn't true.

My question is why would they suspend her membership if she paid for the movie that was lost? It seems that they would understand that sometimes things get lost.

There aren't fees nor will she be charged for the lost movie. I would recommend she report the dvd as lost in the mail once the allotted wait time has expired. I have had to report a few as lost in the mail. I did receive emails later that a few of the lost dvds were eventually located and returned to a Netflix shipping center. The only way an individual would be charged for a dvd is if he/she reports to Neftlix that he/she damaged or lost it.

I had 2 of mine lost and they just marked them as lost. I didn't pay a fee and my membership was not ended.

There isn't any late fee's and you can keep the movie as long as you want. For being lost in the mail they do keep track of how many get "lost in the mail" and if there are alot of lost movies, I think that's when they charge.

I had to report a lost dvd once, they found it a few days after I reported it but they did not charge a fee and they sent out a new movie the day I reported it lost.

YUP!
Just have her report it & they'll send her, her next DVD.
No PROBLEM!
NETFLIX rules!
:top:

I just called her and told her what I had read here, and she said that they were charging her and taking her membership away. And she swears it is the first time it ever happened.

I believe what ya'll say though.

She is one of those ppl that if it can happen to 1 out of 25,000 people it will happen to her, or she will say it did anyway.

She had ordered twilight and when she got through she loaned it to me. I took it to the post office myself and put it in the box. They should have it, she says they don't and that I am responsible for paying for it since it was in my possession last. At this point I am waiting to see if maybe the mail is running a few days late or something before I just hand her money.

I would ask for proof.

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Originally Posted by IthinkNOT!

I just called her and told her what I had read here, and she said that they were charging her and taking her membership away. And she swears it is the first time it ever happened.

I believe what ya'll say though.

She is one of those ppl that if it can happen to 1 out of 25,000 people it will happen to her, or she will say it did anyway.

She had ordered twilight and when she got through she loaned it to me. I took it to the post office myself and put it in the box. They should have it, she says they don't and that I am responsible for paying for it since it was in my possession last. At this point I am waiting to see if maybe the mail is running a few days late or something before I just hand her money.

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I have never paid any thing for a lost movie. I would ask for the email where they are saying she has to pay for it.

Same as everyone else, never a late fee and only one movie so far didnt make it back in under 2 days. I'm not sure whats going on with your friend but like everyone else I've never been charged anything other than my monthly fee.

We used netflix a coupe years ago, We had 2 DVDs that got lost and they never charged us nor took our membership either.

I would ask for proof before you give her money.

I'm a member there also. This is from there site
Q:
I've had several movies lost in the mail recently. What should I do?

A:
The U.S. Postal Service is a reliable and fast way to ship DVDs, but we understand that a DVD may sometimes be lost during shipping through no fault of the customer. So we replace lost movies at no charge. DVDs cannot be removed from the lost status until they are received by our warehouse. If a large number of lost DVD reports are filed for an account, the account will be placed under review and the customer will be notified via email.

I wouldn't give her any money because they are not charging her, nor are they canceling her account over one lost dvd.

If she keeps it up then tell her you want to see the email saying she has to pay for it. Also I probably wouldn't borrow any more of her things lol

We had netflix for quite a while and never had any problems when something got lost in the mail. We certainly didn't get any fees or suspended.

I also use netflix as well as gamefly...never had any problems with either of them and have had one movie lost and one game lost.I was never charged nor was my accounts closed.IMHO your friends story sounds kinda "fishy" just ask her to see the email they sent her maybe even ask to call them and speak them.

Thanks ya'll!

I told her that I would be more than happy to pay for the movie once I saw the email from netflix stating how much it was going to cost. She made up some excuse about how she lost the email and that they had already charged her debit card, and that when it hit her card that it charged overdraft fees on top because there wasn't enough money there. She expects me to pay all of that. But she says that they charged 45$ just for the movie. And I was like no way, I can go to walmart and buy the full version with all the extras for 25$. So at this point I am waiting for her to produce the email from them showing me that they were actually charging her. I am almost thinking that she wants to upgrade to a better plan that what she has and is wanting to use me to pay for that for her.

Yeah, I'm with everyone else, she shouldn't be stuck paying for anything, unless she's "lost" a lot of movies already.

I have lost one movie and they were nice about it, and once the mailman delivered a movie to me in a plastic bag that said that there was some kind of accident and the disc was ruined (it was in about 12 pieces). I called Netflix, told them what happened, and they said no problem, happens a lot and to just send the pieces to them (and the bag from the post office).

I've also kept a movie and I think I paid $25, might've been less.

When you break one they just charge 20.00 or that is what it has been for a while.

Nothing new to add...just wanted to say that I love, love, love Netflix.

I think your 'friend' is full of BS.

Keep your money. Lose the "friend".

Have your friend sign into there Netflix acct while your are around. Go to there Queue, if she just got it back it should show it at the top of the page under

Rate Your Recently Watched Moviesif it isn't there in that same box at the bottom right corner you should see 2 links
See and Rate All: Rental Returns Instantly Watched
click on the rental returns if it made it back to them it will show there.

But even if they didn't get it back they wouldn't charge her unless she has a history of reporting lost DVDs then they would probably charge her.

:thumpdown::fool:bird::crazy:stupid::threaten:y: With a friend like that..... WTF!?!!?!?!?
She's lying and sounds alittle off her rocker.

I've been with them for nearly 9 years., have had many lost discs, many discs that have shown up cracked, and some that came with the wrapper & no disc at all... NEVER have I been charged or contacted about the issues I'd had.

She's totally full of sh!t & like cabby said

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Originally Posted by cabby92

Keep your money. Lose the "friend".

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Originally Posted by ahippiechic

I think your 'friend' is full of BS.

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yeah, I think so too!

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Originally Posted by cabby92

Keep your money. Lose the "friend".

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Would love to lose the friend, unfortunately she is my best guy friends girlfriend, so I will be seeing her until he comes to his senses!

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Originally Posted by IthinkNOT!

Would love to lose the friend, unfortunately she is my best guy friends girlfriend, so I will be seeing her until he comes to his senses!

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Hopefully it wont be much longer lol

I wouldn't borrow anything from her again that is for sure.

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Originally Posted by ttistin

Hopefully it wont be much longer lol

I wouldn't borrow anything from her again that is for sure.

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Oh no, never borrowing anything else from her ever!

And after the latest issue in her drama, I am thinking of ditching her and him until he comes to his senses.