Undercover Boss : Nestle Toll House Cafe by Chip

Synopsis: Shawnon Bellah, chief operating officer at Crest Foods Inc. and franchisor of Nestle Toll House Cafe by Chip, fails to meet her own customer service requirements when she is undercover.

What did Adriana say that Shawnon Bellah did while she made her dinner?
Watched security camera feed

What did Adriana do after customers asked for a chocolate chip cookie, after Adriana said that customers are an employee's "life blood"?
Entered items on a cash register screen
Sprite

What did Bethany do while Shawnon Bellah prepared food in a kitchen, before she said that she was a strict parent?
Performed a backflip in a cheer
Lexus (Shawnon's SUV)

What did Bridgette say that she did, after she said that she had to leave college and work at a café?
Suffered from a form of hyperthyroidism

What did Bridgette do before Shawnon Bellah, as "Kristi", completed her first drive through order?
Filled a cup at a latte machine

What did the narrator say that Shawnon Bellah was doing by following her leadership style?
Burning the batch

What did Roberto do after Shawnon Bellah, as "Kristi", asked about his disability, after they drew dinosaurs on cookie cakes?
Explained that he was nearly blind

What did Shawnon Bellah do before she told Bridgette that she would give her $10,000?
Casted her for training videos

What did Shawnon Bellah, as "Kristi", do while working in a factory, before Anthony said that he is a big baseball fan?
Pressed cream cheese blocks over a divider

What did Shawnon Bellah do after she told Adriana that she was more to the company than a general manager and awarded her $20,000?
Encouraged her to visit her boyfriend