SBC GLobal

My poor sister. She just got her first internet service last month. She signed up for SBC GLObal. NOw on her phone she has SBC Nationwide calling well she asked the rep if the internet service would work with her phone plan and he said yes. a couple weeks later she finds out they are charging her 11 cents a minute. So she called and asked what was up told them that wasnt what she was told so they said they would drop charges and they changed her internet plan. The rep said it would work with her phone plan and she wouldnt be charged by the minute. Well she found out today they had been charging her, her bill for last cycle is 600.00 . She called and asked them what was up, told them she was asurred she wasnt being charged 11cents a minute and that she had already had this changed once. Well they basically told her it was her fault and that they wouldnt drop the charges. So she said that she wanted to cancel her internet service with them. Then they proceded to tell her that the next billing cycle had already started and she owed them 300.00 for it. Then the rep has the nerve to say Mrs. ----- we do not want u to leave us unhappy. and begins to tell her about their satelite service and ask her if she would like to join. She told him no and she want happy. He told her well i guess this completes our call. Ugh......... She calls me almost in tears. So i just told her to call back and speak with a manager. Maybe that will help her. She so afraid this will hurt her credit. I mean her normal bill thru them is 150.00 a month for local, longdistance and her cell phone. With internet she was told it would be a little less than 200.00 a month. I mean come on theres quite a bit of difference their in price, anyone can see that. Hopefully the mangaer can help her. we just finished going thru this with att over 10.00 and i havent been their customer in over a yr. they were saying i had recent charges, and they didnt want to give up the 10.00 the rep just kept saying i'm sorry but i cant change it. finally took a manger to get anything done.
Well thanks for listening it just makes me made at how greedy and sneaky these companys are.

SBC is definitely shady... we have our phone and dsl through them... every once in a while they'll charge us for internet twice and I have to call and take about 2 hours out of my day until I get to SOMEONE who will fix the problem.... I had set up a cell phone w/ them so I could reach hubby at work w/out getting him in trouble and they totally screwed that up too... just tell her to keep trying, someone will work w/ her... these ppl are so used to hearing 'excuses' that NO is like the only word they know, so you have to keep asking for different ppl until you find one that actually listens.

Thanks for the info, I just did the same deal as you mentioned,Now I am worried, Going to call Swb as soon as I sign off. Thanks for letting us know.Have a good day!

SBC sucks. I only had them for phone service a couple of years ago, they put a $400 charge on my bill for web hosting(which I refused to pay) after fighting them for over 4 months, they finally took it off, and STILL tried to charge me late fees for not paying them the $400 for that time. I told them where to go, and have had Cable internet every since, and Nextel for phone service(who needs a home phone, I actually saved money in the long run, cause at that point, I already was using the nextel, and the difference from cable, and paying for internet service, and a phone line is a $20 @ month savings)

aww I hope it turns out ok!
www.ripoffreport.com
file a complaint there and email it to them! LOL
man I didnt think anyone was getting charged perminute for service any more! woowee!

Please do not advertise on the forums.
Mom2jal

I hope She is able to get that straightened out.

thanks guys.. i will have her keep trying. She talked to a manager friday , but he just said the best he could do for her was let her pay it out at 100.00 a month. I told her bull crap and if she had to , ask for the next manager and dont pay them a dime until its solved. I will also have her send them an email.

If she isn't able to resolve this herself, maybe you could gather the info , and call for her....(they of course would think it is her)...since you are more persistent, maybe you could get this thing resolved for her....that just stinks!

one of the things i have found with working with call centers and confronting bill collectors is this.

*AT the BEGINNING of YOUR call tell the manager you are speaking with that you need to let him know up front you are "RECORDING" this call(even if your not)You must always let the other party be aware they are being recorded! Most managers do not want to be caught on tape not making the customer happy or argueing with them so they usually resolve the problem quickly. I have had MANY bills dropped because i tell them i am recording the call. Most businesses monitor for quailty assurance so why cant we as a consumer tell them the same thing? Have her try this and see how it goes....i can tell ya it'll go good!