Thread: Does Anyone Remember?

To order a replacement for supplemental item, contact the Supplemental Parts team:


In the United States at (800) 360-7561 , Monday - Friday, 5:00 A.M. - 7:00 P.M. Pacific time zone.

In Canada at (800) 933-4750, Monday - Friday, 5:00 A.M. - 7:00 P.M. Pacific time zone.

TTY customers can contact Microsoft at (800) 718-1599, Monday - Friday, 5:00 A.M.- 7:00 P.M. Pacific time zone.

For MSDN replacements call (800) 759-5474 , Monday - Friday 5:30 A.M. - 5:30 P.M. Pacific time zone. To download part replacement information from the Internet, visit the following Microsoft Web site:

https://msdn.one.microsoft.com




NOTE: Proof of purchase is required and there may be a fee for the replacement. The representative whom you speak with can inform you of all specific costs. If a product is no longer in its warranty, the replacement item may not be available.

The Supplemental and Replacement Parts team cannot help you with the following issues:


Technical Support
To contact technical support, visit the following Microsoft Web site, and then select the name of your product:

http://support.microsoft.com/default...d=sz;en-us;top


Replacement of original manufacturer equipment (OEM) product
To replace an OEM product, you must contact the manufacturer that you purchased the equipment from. If the OEM that you purchased your product from is no longer in business, you can contact the OEM System Builder at (800) 325-1233 Monday - Friday, 5:30 A.M. - 6:00 P.M. Pacific time for replacement items. To see whether your product is an OEM product, visit the following Microsoft Web site:

http://support.microsoft.com/default...s;oemdirectory


Replacement of CD or Product Keys
To replace a CD or Product Key, you must contact Technical Support. To locate the appropriate phone number for your product, visit the following Microsoft Web site:

http://support.microsoft.com/default...EN-US;CNTACTMS


1 of those 2 phone numbers should do it...........let us know how it goes since I am using a freebie mouse also....