not there for me either;
I have the dog leash in my cart
not there for me either;
I have the dog leash in my cart
Great! I had to go to the Live Chat to get the free credit, but is was really hassle free. Thanks to the original poster and all of those who figured out how to redeem the freebie.
I did the live chat and got the leash also :)
Hi , Welcome to Snapfish Live Help. How may I help you today?
You are now chatting with 'Ashok'
Ashley: Hi, I just signed up with Snapfish because it said you offered a free picture dog leash for new customers but it doesn't show up in my credits
Ashok: I will check your account details. Kindly hold on for a moment.
Ashley: Ok thanks!
Ashok: As you are a valued customer to us. I have manually issued dog leash credits to your account. Whenever you place an order through mail these credits will be automatically redeemed.
Ashley: Thank you!
Where do you find the dog leash at?
Pet/Dog Leash - SOLD OUT
Due to overwhelming demand, the pet leash is now out of stock.
This is now sold out :(...Thanks anyways...Tried live chat even and they wouldnt let me order it even on back order
Quote:
Vamshi: Please let me know the product you are trying to order.
Jennifer: Photo dog leash
Vamshi: I am sorry due to overwhelming demand, the pet leash is now out of stock.
Jennifer: Can I order it to put it on back order?
Vamshi: I am sorry it is not possible to order dog leash now.
Vamshi: Since they are out of stock.
Here is the response I just received on live chat:
I am sorry,This is not a snapfish authorized offer but we do want to honor the intent for new users. We have depleted our pet leash supply and will contact those that ordered pet leashes and meet the registration criteria with an alternate offer.
Raghavendra: Do you want another offer instead of that one?
Jen: What are the other offers?
Jen: I recently got a puppy and that is why I thought the pet leash would be great.
Raghavendra: I'm sorry for the inconvenience.
Raghavendra: Do you want Photo mug credit to your account?
Jen: Sure. Thank you.
I don't understand why they would say this wasn't an authorized offer when it was processed thru their system ?!Quote:
Originally Posted by Jen4u2nv
Not to mention the countless others who contacted LiveChat and had the promo manually added to their account.
The fact that is could be manually added, does that not authorize the offer ?!
I am NOT going to be happy if they try to renege the offer !!!
They shouldn't do that because the offer went viral and they got a ton of orders !!!!
found out product is no longer available
When I placed my order they were still in stock and my order was scheduled to ship 2/22...now I get this bogus email 'cause they don't want to honor the offer...this stinks !!!!!!!....I will not do business with a company who won't honor their own offer !!!!!
Dear SUCKER,
You recently registered with us and redeemed an offer for a free dog leash, yet the high demand has depleted our inventory and we are unable to complete your order with your choice. Please accept this offer to create a high-quality Photo Mug instead. All you need to do is use the link in this email to log in to your account, create your mug with your favorite picture, and get it FREE.*
We sincerely apologize for this situation and any inconvenience it may have caused you.
Please click here now to create and order your FREE Photo Mug.
Thank you for choosing Snapfish!
Sincerely,
The Snapfish Team
Now they send out another email with more lies just so they don't honor their own offer...which one is it ?!...they are out-of-stock or they can't access the photo due to technical issues?!...it's all bogus...they will never see any of my business after being so shady...is anybody else getting this mess from them...how unbelievable that every day they come up with something new !!!!
------------------------------------------------------------------------
Dear Snapfish user,
We have experienced a problem processing your recent order #########. Due to a technical issue in our system, we are temporarily unable to access some of your photos and can not fulfill your order at this time. We have cancelled this order. Please allow 3-5 business days to process your refund.
If you would like to resubmit this order, we recommend that you re-upload those images to a new Snapfish album and use those new images to create a new order.
We sincerely apologize for this inconvenience, and to show our appreciation for your understanding we have issued 50 free 4x6 mail order print credits to your Snapfish account, which you can redeem at any time in the future.
If you have any further questions about this voided order, please feel free to contact Snapfish customer support at service@snapfish.com
Sincerely,
Snapfish Customer Support Team
http://www.snapfish.com/helpindex