Jolie Rouge
09-04-2013, 02:13 PM
After complaints about taste and appearance, the company voluntarily pulls some of its products, but falls short of issuing an actual recall.
http://media-social.s-msn.com/images/blogs/00120065-0000-0000-0000-000000000000_00000065-075e-0000-0000-000000000000_20130903210610_msn.yogurt.jpg
Chobani, the top-selling Greek yogurt on the market, has been pulling its product from store shelves around the country after consumers complained about its taste and finding foil lids puffing up and, sometimes, the contents oozing out.
While the company has acknowledged a problem on both its Facebook page and blog, no recall has been issued -- something that would allow a far greater number of consumers to learn there could be a problem.
Chobani, on its blog, identified the specific lots at issue. http://chobani.com/community/blog/2013/08/quality-promise/
The company wrote:
We’ve been diligently working with our retail partners and have voluntarily and proactively removed and replaced the majority of potentially affected cups with the code 16-012, expiration dates 9/11/2013 – 10/7/ 2013 (emphasis added) to ensure our fans are met with only the best experience when enjoying our products. In order to deliver upon our very rigid quality standards, we ask that if you’ve purchased cups with these code dates to contact our Customer Loyalty Team directly at http://chobani.com/who-we-are/contact so we can coordinate replacements.
On its Facebook page, Chobani also acknowledged the problems that have caused alarm among its customers, but fans pushed back and questioned the effectiveness of how the company has handled the situation.
"There is nothing more important to us than the quality of our products," Chobani posted to its Facebook page. "We're currently in the process of voluntarily removing some from shelves that simply weren't up to snuff."
Dozens of comments from consumers follow, many expressing disappointment. Some complained that the yogurt looked odd, tasted foul, or actually made them sick. But Chobani, which responded to many of the posts, indicated that the issue was quality control not health safety.
That posture, while perhaps intended to be reassuring, irked many customers, including many who said they had been brand loyal to the company that has led the Greek yogurt craze.
Here's one comment: "I have purchased yogurts, had them puff up, blow up, or just taste ugly a whole week, extra trips back to store, two days of being ill, and I have serious health issues...and your (sic) saying this isn't a food safety issue?"
Another self-professed fan was unhappy the company hasn't been more aggressive letting both consumers and stores know that there's a problem with some of its yogurt.
I have decided to not buy anymore (sic) until all of the consumers get some better information about what's really happening. I don't understand why there hasn't been a recall. Chobani states that they are working with their retail partners to remove the cups from the shelves that have gone bad, but I've been to about 5 different grocery stores over the past week that have about 20 completely bloated, ready to explode cups still on their shelves-even as late as today.
http://money.msn.com/saving-money-tips/post--chobani-pulls-yogurt-cups?ocid=ansmony11
http://media-social.s-msn.com/images/blogs/00120065-0000-0000-0000-000000000000_00000065-075e-0000-0000-000000000000_20130903210610_msn.yogurt.jpg
Chobani, the top-selling Greek yogurt on the market, has been pulling its product from store shelves around the country after consumers complained about its taste and finding foil lids puffing up and, sometimes, the contents oozing out.
While the company has acknowledged a problem on both its Facebook page and blog, no recall has been issued -- something that would allow a far greater number of consumers to learn there could be a problem.
Chobani, on its blog, identified the specific lots at issue. http://chobani.com/community/blog/2013/08/quality-promise/
The company wrote:
We’ve been diligently working with our retail partners and have voluntarily and proactively removed and replaced the majority of potentially affected cups with the code 16-012, expiration dates 9/11/2013 – 10/7/ 2013 (emphasis added) to ensure our fans are met with only the best experience when enjoying our products. In order to deliver upon our very rigid quality standards, we ask that if you’ve purchased cups with these code dates to contact our Customer Loyalty Team directly at http://chobani.com/who-we-are/contact so we can coordinate replacements.
On its Facebook page, Chobani also acknowledged the problems that have caused alarm among its customers, but fans pushed back and questioned the effectiveness of how the company has handled the situation.
"There is nothing more important to us than the quality of our products," Chobani posted to its Facebook page. "We're currently in the process of voluntarily removing some from shelves that simply weren't up to snuff."
Dozens of comments from consumers follow, many expressing disappointment. Some complained that the yogurt looked odd, tasted foul, or actually made them sick. But Chobani, which responded to many of the posts, indicated that the issue was quality control not health safety.
That posture, while perhaps intended to be reassuring, irked many customers, including many who said they had been brand loyal to the company that has led the Greek yogurt craze.
Here's one comment: "I have purchased yogurts, had them puff up, blow up, or just taste ugly a whole week, extra trips back to store, two days of being ill, and I have serious health issues...and your (sic) saying this isn't a food safety issue?"
Another self-professed fan was unhappy the company hasn't been more aggressive letting both consumers and stores know that there's a problem with some of its yogurt.
I have decided to not buy anymore (sic) until all of the consumers get some better information about what's really happening. I don't understand why there hasn't been a recall. Chobani states that they are working with their retail partners to remove the cups from the shelves that have gone bad, but I've been to about 5 different grocery stores over the past week that have about 20 completely bloated, ready to explode cups still on their shelves-even as late as today.
http://money.msn.com/saving-money-tips/post--chobani-pulls-yogurt-cups?ocid=ansmony11