captorquewrench
04-25-2009, 08:34 PM
I had to contact their service department again. i know they are banking that I won't think a tshirt is worth the hassle of a return, but after years of being given stuff that makes me wonder who the hell my husband (or mom sometimes) was thinking about when he bought it, because it sure wasn't me....i have gotten over qualms on returns.
Except at JC Penney. I'd stick pencils in my eyes before I make an exchange there again. I was given a gift from there. When I went to exchange it, they bounced me around from line to line for an hour, then tried to make me pay for it. Ugh.
But I digress...RCCA sell NASCAR diecast and collectibles. They also have trailers and vendors at the races. My husband got me a "gift" when he was at TMS earlier this month. So...i want to exchange it (what I really want is a refund, but they don't do that according to their policies, and he actually bought from a vendor that has a NO REFUND / EXCHANGE ONLY policy, which is a HUGE HUGE vent in itself!)
So...if you collect that stuff beware of these people! if you are a member, beware of these people and don't be surprised when they yank you around. Actually, I think that is a big part of why they are jerking me around...we're not members. Anyway, here's my support ticket for them.
Message History
My husband bought me a tshirt from your vendor's trailer at Texas Motor speedway at the race earlier this month.
i contacted you for return info & instructions.
I was told my information would be sent to the trailer people and they would contact me.
i called 2 days later because I had not been called. I wanted to make sure my claim and information was not lost or misplaced. I was again told that you would call me.
I have NOT been called. I have been waiting 3 weeks.
I do not like or want this item, as I do not like or wear tshirts and am not a NASCAR fan. I definitely do not like the way your company has given me the brush off.
Please contact me by the close of business on Monday afternoon to offer a reasonable solution for my exchange/return and how you will remedy and compensate for the unacceptable customer service.
Thank you,
Laura @#$%)(*
phone #
Their parent company is BBB member with apparently good ratings. I am sure they do not want to jeopardize that over a return for a measly $15 item return. But I will send it through them if I have to...it's the principle of the matter.
Except at JC Penney. I'd stick pencils in my eyes before I make an exchange there again. I was given a gift from there. When I went to exchange it, they bounced me around from line to line for an hour, then tried to make me pay for it. Ugh.
But I digress...RCCA sell NASCAR diecast and collectibles. They also have trailers and vendors at the races. My husband got me a "gift" when he was at TMS earlier this month. So...i want to exchange it (what I really want is a refund, but they don't do that according to their policies, and he actually bought from a vendor that has a NO REFUND / EXCHANGE ONLY policy, which is a HUGE HUGE vent in itself!)
So...if you collect that stuff beware of these people! if you are a member, beware of these people and don't be surprised when they yank you around. Actually, I think that is a big part of why they are jerking me around...we're not members. Anyway, here's my support ticket for them.
Message History
My husband bought me a tshirt from your vendor's trailer at Texas Motor speedway at the race earlier this month.
i contacted you for return info & instructions.
I was told my information would be sent to the trailer people and they would contact me.
i called 2 days later because I had not been called. I wanted to make sure my claim and information was not lost or misplaced. I was again told that you would call me.
I have NOT been called. I have been waiting 3 weeks.
I do not like or want this item, as I do not like or wear tshirts and am not a NASCAR fan. I definitely do not like the way your company has given me the brush off.
Please contact me by the close of business on Monday afternoon to offer a reasonable solution for my exchange/return and how you will remedy and compensate for the unacceptable customer service.
Thank you,
Laura @#$%)(*
phone #
Their parent company is BBB member with apparently good ratings. I am sure they do not want to jeopardize that over a return for a measly $15 item return. But I will send it through them if I have to...it's the principle of the matter.