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View Full Version : Home Depot is waaaay off on this one



27Summers
06-06-2007, 11:29 AM
I just saw this, (could be posted in the news section here, but I don't go there much)
These guys were only trying to help, and they lost their jobs, how wrong!
Guess we know shoplifting is pretty easy there...idiots

MIDWEST CITY, Okla. -- A former Home Depot employee said the company fired him and three other workers because they helped police catch several suspected shoplifters in May.

Midwest City Police said the men helped officers catch suspected shoplifters as they tried to run from a store with lawn equipment.

An internal memo from Home Depot outlines that associates cannot accuse, detain, chase or call the police on any customer for shoplifting. However, one of the fired employees said the company is selective in enforcing that policy.

"The loss-prevention guy at our Shields (Boulevard) store turned around and told me all we need to do is tell the shoplifter to have a good day as they leave the store. I said that just doesn't make sense," former employee Bob Stewart said.

Stewart said what really doesn't make sense is a termination letter Home Depot gave him and three other employees after they helped police catch the shoplifters.

"We saw them with the merchandise. We saw them run out of the store. I never kept my eyes off of them," Stewart said. "Then when we asked them for a receipt, and that's when they dropped the merchandise and they kept running. One guy still had a chainsaw while he was running, and that's when the cops tackled him."

The letter said Stewart and the others were fired because they "pursued and assisted in the apprehension of suspected shoplifters."

Stewart said all he did was call police, something he's done before. Less than eight months ago, he said that he received a letter -- a commendation letter -- for helping police catch a thief trying to steal $2,500 worth of wire.

On the top of the letter, written in bold letters was "Great job, Bob."

Home Depot officials said in an e-mail to Oklahoma City TV station KOCO that they have "standard operating procedures in place for situations like this," and that "from time to time, we find inconsistent execution in our stores."

However, they added that they do not discuss personnel matters and will not comment on this specific case.

Midwest City Police Chief Brandon Clabes said he won't comment on the store policy, but said they would probably not have caught the suspects or recovered the property or the stolen car they drove if it had not been for the help of these four employees.

Clabes said he is considering giving the four men letters of appreciation for helping catch the suspects.

www.themilwaukeechannel.com/money/13452152/detail.html

check out the survey about this on the page, I voted no, and so did 98% of other people
I smell a lawsuit coming on, and rightfully so.

freeby4me
06-06-2007, 11:36 AM
That is the most outragious thing I have EVER heard. How could you fire an employee for STOPPING someone from stealing something?? That is the most assinine thing I have ever heard. :damnmate: Oh that makes me so angry. I hope the four people sue Home Depot for a huge amount of money.

LuvBigRip
06-06-2007, 11:59 AM
While I agree being fired is assinine, playing Devils advocate here, if the policy is written into an employee manual, then suing would be difficult.

Fred12
06-06-2007, 12:51 PM
I hope people support the 4 guys in that town and not shop there anymore until some things are made right. I think they deserve a raise not be fired.

pepperpot
06-06-2007, 01:42 PM
While I agree being fired is assinine, playing Devils advocate here, if the policy is written into an employee manual, then suing would be difficult.

Personally, I think they did the right thing......however....if these men had been hurt while pursuing them (say they got shot, or tripped, or got run over by a car, etc.)....who would be responsible for them? Home Depot. There's probably a lot of liability issues that could come of this and Home Depot probably feels it's cheaper to lose a few chain saws?

Heidi
06-06-2007, 02:00 PM
I think that Home Depot is the one that needs to figure out what their policy is. If one instance they are sending someone a note that says "good job" and the next time their sending someone a note that says "your fired", how are the employee's going to know what the right and wrong procedure it. Common sense (to some) says if you see someone stealing something and you can stop them, then do it.

PreciousDarlin
06-06-2007, 02:10 PM
Walmart's policy is the same way. If we are not a member of Loss Prevention, then we are NOT allowed to pursue a customer, or even approach and confront them, even if are 150% sure they are shoplifting. The Door Greeters can ask (and are supposed to ask everyon with large items) for a receipt and refuse to let them take something out the door if they can't produce a vaild receipt for the item. But if they take off running, it's our lose. That's why my store had nearly $1M worth of shrink (loss) last year at our annual inventory. This year's will be better, but it still won't be great if we can't stop anyone from taking anything. Oh, and even if an associate sees someone load their pockets up and we call LP or a manager, there is nothing that either of them can do about it if THEY don't personally see the person 'conceal' something. And then, if they lose sight of the person for even a minute, they can no longer stop them because it's possible the person ditched the merchandise. How much sense does that make??

Jolie Rouge
06-06-2007, 02:15 PM
....if these men had been hurt while pursuing them (say they got shot, or tripped, or got run over by a car, etc.)....who would be responsible for them? Home Depot. There's probably a lot of liability issues that could come of this and Home Depot probably feels it's cheaper to lose a few chain saws?

BINGO !!

I used to be on the Security Team for kMArt and that is pretty much the philosphy behind the policy.

Everyone be sure and wear big trench coats and carry big bags when you go shopping now... :snort:

pepperpot
06-06-2007, 02:18 PM
I think that Home Depot is the one that needs to figure out what their policy is. If one instance they are sending someone a note that says "good job" and the next time their sending someone a note that says "your fired", how are the employee's going to know what the right and wrong procedure it. Common sense (to some) says if you see someone stealing something and you can stop them, then do it.

I kind of agree that they should be consistent however, they are stuck between a rock and a hard place....

First incident...against company policy but how do you not say thank you to employees especially if the story made a headline. It would not have been good for their public image.

The next incident...what should they do? Continue to send out some more 'thank yous' and 'encourage' their employees to against their company policy and open them up for liable????

It's a tough call for them, but they do need to be consistent.

cinnamonch
06-06-2007, 02:48 PM
most stores have this policy of not stopping shoplifters unless you are a member of loss prevention. They have to look at risk involved and if as someone pointed out they had been hurt in any way, Home Depot would be responsible and is that really fair?

I would venture to say they were fired because they didnt follow company policy regardless of how we may view it.

harloo
06-06-2007, 05:35 PM
Home Depot's decision to fire the employee's was correct. You can't reward employee's who don't follow company procedures. Logically, if something happens to an employee while trying to play law enforcement Home Depot would be liable for their death or accident. I worked at Walmart back in high school and we were told the same exact thing about shoplifters. It wasn't our job to patrol customers but if we felt someone looked suspicious the instructions were to call loss prevention. I remember seeing alot of shady theifs walking out the store with merchandise, but I didn't say anything. I didn't wan't to lose my summer job and to me it wasn't worth the effort of risking my life for Walmart.

okie
06-06-2007, 08:23 PM
I hope people support the 4 guys in that town and not shop there anymore until some things are made right. I think they deserve a raise not be fired.

I live in Del City, which is next to Midwest City, and I shop at Home Depot all the time. Well I won't be anymore. Their customer service sucks anyway. We have a Lowes in Midwest City and they are so much better when it comes to customer service.

27Summers
06-06-2007, 09:22 PM
I think Home Depot could have handled this much better, I understand a zero tolerance policy, but jeez, you can't even fire someone for an alcohol or drug habit, but stop a thief and your out??

What they should have done was reprimand the employees, send a media/employee notice stating their stand on the situation, and let them keep their jobs, but with consequences. They only acted based on morals, and rightfully so. Also, perhaps they just weren't "up to date" on the policies there, it happens, not everyone reads the employee manual before they go to bed at night.
I still don't think it was right to be fired, they should have been warned at the very most, who knows? This may change stores policies for the better or the worse, I can see this going to court big time.

Berkley69
06-07-2007, 06:04 PM
Were the shoplifters illegal aliens?!?! Cause they have rights ya know! We can't touch them! That would be discrimination! Sorry, I couldn't help myself. :p

27Summers
06-07-2007, 06:21 PM
Were the shoplifters illegal aliens?!?! Cause they have rights ya know! We can't touch them! That would be discrimination! Sorry, I couldn't help myself. :p

:congrats: :rofl:

good one!

stresseater
06-07-2007, 06:43 PM
I think they did right in firing them. As for not reading the manual before bed every night.... well maybe not but I'd be willing to bet they had to sign a form stating they got the manual and were responsible for knowing it's content. Ignorance of the law is no excuse. :itsme: