borderline
02-11-2005, 07:30 AM
My mother has had a MyPoints account for many years. Just as she was going to cash out they asked for her ID. She faxed it to them and when her aco**** was not reinstated I wrote to ask why and they said they hadn't received it. So she mailed it, and again I had to write to ask why her account was not reinstated and again they said they had not received it. So the next time I sent a certified letter containing her Sprint ID badge with photo, a voter's registration card and a birth certificate to show birthdate. And again I emailed to ask why the account was not reinstated. I got this reply:
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Thank you for contacting MOPS. Please fax a legible copy of a valid State or Federal photo Identification to
(415)615-1122, ATTN: MOPS. State-issued ID cards, military ID, etc. are also acceptable if you do not have a driver's
license or passport. Your Sprint ID badge is not satisfactory ID.
Again, we do not wish to inconvenience you. However, we cannot open your account until we have received the requested document. Our Terms of Service, which you agreed to when you joined the program, indicate that members must provide only true and accurate information -- this includes name and date of birth. With the exception of the photo, this is the same as the identifying information you were asked for when you opened your account. Please note that MyPoints NEVER asks for Social Security numbers, Drivers License numbers, or any other information that would compromise one's identity. We understand your concern - you may send the requested information with all but full name and date of birth blacked out. When we verify your signup information, the account may be reactivated. The information can be faxed to (415)615-1122, or you may send a physical copy to:
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so I emailed anain and asked if a voter's registration card was not a legal state ID and they wrote back:
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Thank you for contacting MOPS. A Voter Registration and a copy of your work badge are not the documents needed to verify account information. Your account will remain disabled until we receive the correct documentation.
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Do I need to write back and ask "well, how about the voter's registration card, the Sprint photo badge and the birth certificate?" BTW, my mother had never driven, and has never needed a state ID.
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Thank you for contacting MOPS. Please fax a legible copy of a valid State or Federal photo Identification to
(415)615-1122, ATTN: MOPS. State-issued ID cards, military ID, etc. are also acceptable if you do not have a driver's
license or passport. Your Sprint ID badge is not satisfactory ID.
Again, we do not wish to inconvenience you. However, we cannot open your account until we have received the requested document. Our Terms of Service, which you agreed to when you joined the program, indicate that members must provide only true and accurate information -- this includes name and date of birth. With the exception of the photo, this is the same as the identifying information you were asked for when you opened your account. Please note that MyPoints NEVER asks for Social Security numbers, Drivers License numbers, or any other information that would compromise one's identity. We understand your concern - you may send the requested information with all but full name and date of birth blacked out. When we verify your signup information, the account may be reactivated. The information can be faxed to (415)615-1122, or you may send a physical copy to:
--------------------------------------------------------------
so I emailed anain and asked if a voter's registration card was not a legal state ID and they wrote back:
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Thank you for contacting MOPS. A Voter Registration and a copy of your work badge are not the documents needed to verify account information. Your account will remain disabled until we receive the correct documentation.
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Do I need to write back and ask "well, how about the voter's registration card, the Sprint photo badge and the birth certificate?" BTW, my mother had never driven, and has never needed a state ID.