vieprivee
12-18-2004, 03:56 PM
I had purchased three rolls of 200 feet of Glad Wrap about two months ago. The first one was a real problem; whenever I would try to use it it would not unroll properly(the plastic would tear and would keep tearing as I would unroll it, ending up with three or four inches of plastic wrap). I would then have to unroll all the wrap that stayed on the roll and throw it out, hoping the next time I went to use it, it would unroll properly and I could actually get a sheet of plastic wrap I could use! Of course this never happened. I saved the container and I saved the unused, bad roll too. I then went on to the second roll and the same thing happened and then the third roll and it happened again!!! :rolleyes:
I usually use Glad Wrap and I never had this problem before. By the time I got to the third roll I was really aggrevated so I found the website and sent an email to Glad. In the email I gave them the UPC codes and some identifying marks on the outer box. I got a response in about a week from Clorox...guess it is the parent company? It said that they would send me a postage-paid mailer and they wanted me to send the three rolls and the containers the rolls of wrap were in back to them, which I was very willing to do. I was not sure if I would be compensated for the three rolls(nothing was said in the very brief response email about this) but I was hoping that they could figure out what was wrong with the plastic wrap so this problem would not happen again. I did not feel at all good about this short, impersonal email. :cool:
Today I received a mailing label but no mailer. It took Clorox two weeks to send this to me and I actually thought that they had forgotten. There was no explanation or instructions but I knew that this was in response to my inquiry about the bad rolls of Glad Wrap. :eek:
I went to Mailboxes etc. and to to Staples to see how much a mailer would cost since they did not send one to me as promised. There were no manila envelopes large enough to fit all that I had to mail to them so I had to find a box. The cheapest box that would fit everything was very oversized and $4.75. I did not buy it as I am out over $9.00 for the plastic wrap and did not want to be out over $5.00 more(with tax).
At this point I am very angry with Clorox. They did NOT do what they said they would and send me a mailer, only a mailing label. They expect me to return their product and pay for the box, wait on line at the Post Office this time of year(we can't drop packages off due to security even with postage paid stickers), and not even know if I will be compensated.
I do realize that some people would try and pull a fast one in order to get a free coupon and they are trying to protect themselves against this. But would'n't a free coupon cost them less than postage to return a defective product? Clorox also assumed that I saved all the bad rolls of Glad Wrap, which I did, but they never asked. They sent me a short, impersonal email a week after my inquiry, never asked if I saved their defective product, but of course I did. It took them another two weeks to send me a postage paid sticker but not a mailer, did not even put a letter in the envelope they sent. What kind of customer service is this??? Apparently customer satisfaction is not something they care at all about!!! :mad:
I see that I have three options:
1) Go buy the box, wait on line at the Post Office and return the defective plastic wrap. I would then be out over $14.00 and have NO IDEA if they will even send me anything in return.
2) Write them a letter telling them how unfair this is of them to expect me to lay out another $5.00 to return their defective wrap. I wonder if I will ever hear from them again, as it took two weeks just to get this snail mail envelope with the postage-paid sticker. IF I send them this letter I BET I will get nowhere fast.
3) Forget the whole thing. Throw away the plastic wrap, NEVER buy Glad Wrap again.
I tend to think I should go with choice number three. It is the least trouble, the least expensive too.
What do you think? THANKS for any comments here and..........
SHAME ON YOU, CLOROX, for considering yourselves CUSTOMER SERVICE!!!! TO ME this is NOTHING like customer service...is another way of making the consumer PAY!! Apparently you don't care AT ALL about your customers!!! :mad:
I usually use Glad Wrap and I never had this problem before. By the time I got to the third roll I was really aggrevated so I found the website and sent an email to Glad. In the email I gave them the UPC codes and some identifying marks on the outer box. I got a response in about a week from Clorox...guess it is the parent company? It said that they would send me a postage-paid mailer and they wanted me to send the three rolls and the containers the rolls of wrap were in back to them, which I was very willing to do. I was not sure if I would be compensated for the three rolls(nothing was said in the very brief response email about this) but I was hoping that they could figure out what was wrong with the plastic wrap so this problem would not happen again. I did not feel at all good about this short, impersonal email. :cool:
Today I received a mailing label but no mailer. It took Clorox two weeks to send this to me and I actually thought that they had forgotten. There was no explanation or instructions but I knew that this was in response to my inquiry about the bad rolls of Glad Wrap. :eek:
I went to Mailboxes etc. and to to Staples to see how much a mailer would cost since they did not send one to me as promised. There were no manila envelopes large enough to fit all that I had to mail to them so I had to find a box. The cheapest box that would fit everything was very oversized and $4.75. I did not buy it as I am out over $9.00 for the plastic wrap and did not want to be out over $5.00 more(with tax).
At this point I am very angry with Clorox. They did NOT do what they said they would and send me a mailer, only a mailing label. They expect me to return their product and pay for the box, wait on line at the Post Office this time of year(we can't drop packages off due to security even with postage paid stickers), and not even know if I will be compensated.
I do realize that some people would try and pull a fast one in order to get a free coupon and they are trying to protect themselves against this. But would'n't a free coupon cost them less than postage to return a defective product? Clorox also assumed that I saved all the bad rolls of Glad Wrap, which I did, but they never asked. They sent me a short, impersonal email a week after my inquiry, never asked if I saved their defective product, but of course I did. It took them another two weeks to send me a postage paid sticker but not a mailer, did not even put a letter in the envelope they sent. What kind of customer service is this??? Apparently customer satisfaction is not something they care at all about!!! :mad:
I see that I have three options:
1) Go buy the box, wait on line at the Post Office and return the defective plastic wrap. I would then be out over $14.00 and have NO IDEA if they will even send me anything in return.
2) Write them a letter telling them how unfair this is of them to expect me to lay out another $5.00 to return their defective wrap. I wonder if I will ever hear from them again, as it took two weeks just to get this snail mail envelope with the postage-paid sticker. IF I send them this letter I BET I will get nowhere fast.
3) Forget the whole thing. Throw away the plastic wrap, NEVER buy Glad Wrap again.
I tend to think I should go with choice number three. It is the least trouble, the least expensive too.
What do you think? THANKS for any comments here and..........
SHAME ON YOU, CLOROX, for considering yourselves CUSTOMER SERVICE!!!! TO ME this is NOTHING like customer service...is another way of making the consumer PAY!! Apparently you don't care AT ALL about your customers!!! :mad: