Dsl Woes

[DivineMsDi]

I cannot stand my DSL!!! Since Friday it has timed out, stopped connecting and so on. I do everything they tell me to do, and it only works when I speak with a tech and they "fiddle with something." (though they deny this).

I am very polite and kind to them because I have done phone customer service and know it is a thankless job.

After hours of me trying to fix it.....(doing exactly what the guy tells me on the phone....)....nothing!

Finally I get through after several hang ups, call backs and so on....

I ask them, do you see anything wrong on your end? Oh, no, nothing here, ma'am.

Boloney... :mad: Funny, it works (temporarily) after they "examine" it....???

Dial up was better than this. I can't wait until my contract expires with them.

[Eyore]

Can't they send someone out to look at it and see what the problem is? I don't know much about DSL.

[sahmsfreeb]

i have found that when they have you by the short hairs......


:mad: :mad: :mad:



i think the cable company out here and your dsl company use the same tactics when coming to customer service.....


nothing that is fit to print here... think nasty nasty comment that means...... pttttttttttttphhhhhhppppp *spittle*

[rlynn411]

We had DSL, and had nothing but problems. I keep a detailed log or of error messages and problems I had. I took names and ticket number each and every time I had to call, noted what the problem was and what the techs had me do to fin it. Then I began to do battle with SBC. Oneof their techs had the nerve to tell me to shut it down when I was done on the PC, kind of defeated the purpose of always on internet connect :mad:

In the end they let me out of the 1 yr contract and refunded me the 2 or 3 months I was with them. Took forever to get to the ight person to help me resolve the mess.