Denise1972
05-02-2004, 10:42 AM
I am SO mad right now. Awhile back I purchased a dvd from a person on Amazon.com with the name mediathrill. I inadvertantly ordered the wrong dvd and I tried to contact them before it was shipped. The girl was very nice about it at first saying since I tried to contact her in a timely manner, she would issue a refund. SO, I get the movie and send it back. Almost 3 weeks goes by. I keep emailing mediathrill asking if the dvd was recieved yet, and nothing. I was being polite to them. I got so mad, after emailing them like 7 times with no reply. I contacted amazon.com and told them what went on, and THEN I get a refund and a reply from mediathrill calling me names saying I am a poor excuse for a human being and all this bs.. Telling me to grow up, and saying I was a spoiled brat. If the ding dongs would have said no refund at all, I would have went back on Amazon and resold it. BUT they offered me a refund first. I am just SO po'd after the last email I got from them... They told me since I was such a spoiled brat, that they were going to give my email addresses to all of the customers requesting a refund, to contact me to ask me why they are no longer entitled to a refund. Now who is the childish one? I either simply wanted my money back or for them to cancel the dvd order before hand. They wanted to keep the DVD and the money. I told them they need to have better customer service, and they were VERY unprofessional calling customers names like *Stupid* and such. I contacted Amazon telling them they planned on giving out my email address without my consent. I dont know if they can do anything, but I want to know what kind of customer service skills these people have. They tell you to do something and belittle you when you do it. JEEZ SOME PEOPLE!!!!