ezmoney163
01-20-2004, 02:46 PM
I want you guys to read this letter I just wrote to Giant Eagle grocery Stores and see what you think.
TIA
To whom it may concern. I would liike to tell you about my most recent experience at my local Giant Eagle store. I purchased 4 Healthy Choice Entrees when they were on sale this month for BOGO free. I brought them home and tried one. My son whom the purchase was made for refused to eat it. It was not something he liked, you see he is a picky 2 year old. Anyway, I took the other 3 dinners back today because I had bought all the same kind the week of the sale, the supply was really low and choice was limited. Anyway, when I went today I asked if I could exchange the products for the same brand just a different variety. The woman working the service desk (Gina) said let me ask the manager (last name Lynch) and she did and he said yes. So I go back to frozen food and pick out 3 boxes of Healthy Choice Pizza bread (which were included in the sale the prior week) and took them back up to the service desk. Gina then told me I would have to pay the difference. I was not sure what she ment . She told me they were charging me full price for the ones I just picked up and would have to pay the difference on them from what I had paid last week at BOGO. I said well how much is it I am going to owe. It was well over $3. I told her no I was not going to pay that much for something I was exchanging and should be able to trade even up. I had her call Mr. Lynch and tell him I thought I should receive these 3 boxes of the same product as the returned product. He told her he could not do that since the sale was over. I am sorry but I do not understand. I ended up walking away form the store with 2 boxes of Healthy Choice Pizza plus paid .37 cents when I had walked in with 3 boxes to exchange. I am sorry if I am confused but I need someone to explain this to me. Gina was very rude to me, she acted like I was taking up her valuable time by exchanging my products. Personally I thought that is what a CS person does is take care of Customers problems and returns/exchanges. I am very upset at the manner in which this was taken care of, please advise me of how I am now to react the next time I need to return something to your store?? I am hoping I will get some kind of response from you soon. Thank you so much for all your time.
Brandy D
TIA
To whom it may concern. I would liike to tell you about my most recent experience at my local Giant Eagle store. I purchased 4 Healthy Choice Entrees when they were on sale this month for BOGO free. I brought them home and tried one. My son whom the purchase was made for refused to eat it. It was not something he liked, you see he is a picky 2 year old. Anyway, I took the other 3 dinners back today because I had bought all the same kind the week of the sale, the supply was really low and choice was limited. Anyway, when I went today I asked if I could exchange the products for the same brand just a different variety. The woman working the service desk (Gina) said let me ask the manager (last name Lynch) and she did and he said yes. So I go back to frozen food and pick out 3 boxes of Healthy Choice Pizza bread (which were included in the sale the prior week) and took them back up to the service desk. Gina then told me I would have to pay the difference. I was not sure what she ment . She told me they were charging me full price for the ones I just picked up and would have to pay the difference on them from what I had paid last week at BOGO. I said well how much is it I am going to owe. It was well over $3. I told her no I was not going to pay that much for something I was exchanging and should be able to trade even up. I had her call Mr. Lynch and tell him I thought I should receive these 3 boxes of the same product as the returned product. He told her he could not do that since the sale was over. I am sorry but I do not understand. I ended up walking away form the store with 2 boxes of Healthy Choice Pizza plus paid .37 cents when I had walked in with 3 boxes to exchange. I am sorry if I am confused but I need someone to explain this to me. Gina was very rude to me, she acted like I was taking up her valuable time by exchanging my products. Personally I thought that is what a CS person does is take care of Customers problems and returns/exchanges. I am very upset at the manner in which this was taken care of, please advise me of how I am now to react the next time I need to return something to your store?? I am hoping I will get some kind of response from you soon. Thank you so much for all your time.
Brandy D