Why Can't Stores Stand by their Products? - Big Big Forums

suzski · 09-14-2009, 02:46 PM

So, I go into a very popular ladie's lingerie store and purchase a pair of Yoga pants. I proceed to wear them exactly two times (once lounging around the house, and once at a Zumba class), and wash them once before noticing that midway down the leg (right below the knee), there is about a two inch area where they've come apart at the seam.

No big deal, I think....I've still got the receipt and I'll just take them back. However, the store tells me that I can only return unused, unwashed items with the tag still on them....I let them know that there was not this problem when I bought them but it must have been poor workmanship that would make a pair of yoga pants do this after TWO wearings. "Sorry" the manager tells me, "can't help you. This has been our policy for the last year."

Interestingly enough, there was another woman in the store returning a bra that had ripped after one wearing, and had stitching that looked like it was sewn by a drunk. The manager had the nerve to ask her why she hadn't looked at it when she purchased it.

I've sent an email to corporate, letting them know that if they can't stand by the products they sell, I won't be purchasing any of them. It is just really frustrating in this era of economic slowdown how unwilling some stores seem to be to provide their customers with a product that they are proud of. No wonder so many stores are going under.....

Taterbo · 09-14-2009, 03:05 PM

It will be interesting if you get a reply or not from the head office// I think I would look some place new to buy my items from from now-one.

This not like you knowingly bought a 'second' or imperfect item from a discount house/store.

Urban Cowgirl · 09-14-2009, 03:18 PM

I can't believe that! I can understand the policy, but not for a defective item.

krisharry · 09-14-2009, 03:34 PM

Wow, just had something similar happen. I ordered DH 12 pairs of denim shorts from JCP. All of them ripped down the seam near the zipper after only 1 or 2 wearings. I returned all of them and got a credit on my card. Thank goodness. I would keep going until you get someone to listen. It should be obvious of the defect.

BeanieLuvR · 09-14-2009, 04:33 PM

I would be so mad. I'd keep complaining until they do something about it. Hopefully corporate will make it right for you. They should realize that if they don't stand behind the merchandise people will quit buying it. Was it VS?

suzski · 09-14-2009, 04:43 PM

BeanieLover, yes it was....which really surprised me since they USED to be so good with their customer service. Plus, you would think when you're spending $45 for a pair of pants, or $50 or more on a bra, that it would last more than a few wearings....Grrrr!

My DH was upset that I didn't force the issue in the store, but it was obvious by the manager's attitude that I wasn't going to get anywhere.....however, I explained everything in my email and will make a phone call if I don't get anywhere with that.

krisharry, so glad everything worked out with you on your JCP return. I haven't had any problems with them, and will continue to spend my dollars there because of that.

dv8grl · 09-14-2009, 04:58 PM

VSs quality has diminished greatly after the past few years.
I won't shop there anymore.

littlebuggy · 09-14-2009, 05:06 PM

I agree. They used to be the only place I would shop because although they cost more, it really was worth it. Now you can get about the same quality at target and pay WAY less.

freeplease · 09-14-2009, 07:46 PM

I hate VS. I keep getting those coupons for free panties, and I just give them away to women walking into the store. It isn't worth the hassle.

suzski · 09-14-2009, 09:00 PM

I got an email back today from the Customer Service Rep, who offered me apologies and a gift card for my trouble. I said that I would hope that it would cover the cost of the defective pants.

Licchl05 · 09-14-2009, 09:40 PM

Quote:

Originally Posted by littlebuggy

I agree. They used to be the only place I would shop because although they cost more, it really was worth it. Now you can get about the same quality at target and pay WAY less.

I love the bra's at target, I swear by them LOL!!

Quote:

Originally Posted by suzski

I got an email back today from the Customer Service Rep, who offered me apologies and a gift card for my trouble. I said that I would hope that it would cover the cost of the defective pants.

I hope they more than compensate you for the inconvience!