karefree

I took your advice and went online night before last. According to them I am not in the correct package to get Disney on Demand even though I do get the Disney Channel and until a little over a month ago I did have access to Disney VOD.

I also mentioned to them that the supervisor never called me back.

Thank you for trying to help and your advice was good. At least the on line support gave me the correct info in the first contact which is something that the call center never did and I didn't have to reschedule my day for a service call that was senseless.

Thanks again. I hope Comcast values you as an employee but with what I have seen from them as a company in the past month or so I don't have much hope for that. They do seem to value keeping their employee's in the dark which leaves their customers there as well.

Licchl05

Glad you have the issue resolved. They didn't value me as an employee I was fired for saying "this guy is pissing me off"...after answering the same question 10 times he was! I had a thing for utilizing big words in emails to other departments, they didn't like that either....i got in trouble for calling a situation appalling(it was totally nothing short of appalling a customer had been having issues for MONTHS!), and i often challenged the way things were handled. I had one of the highest productivity #'s in my dept and had tons of results in the situations i handled, but they didn't care because i refused to sugar coat stuff and kiss butt to get stuff done. getting straight to the point got me more results, i fought to do right by my customers, after all without them i wouldn't have had a job!

They do keep their employees in the dark on a lot of things. when they first changed the VOD tiers we didn't know until that day, and around NOON at that! customers who called in before we were notified got misinformation....to this day that still pisses me off!

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Mary Jo

IMHO any cable or other company that has no competition in a particular area has poor customer service. And I'm a customer rep for one of those companies.
Although I am happy to have a job I can say that my training for the job has been virtually non-existent and that the computer system that is used is archaic. And heaven help a customer who asks to speak to a supervisor because at least where I work they are meaner and less patient than the reps.

ma4angels

I hate Comcast . I cancelled it after they charged me for movies that I know I didn't order. It was on the tv in the bedroom. I had a code on the tv so the kids couldn't order movies unless they put it in. My kids were 6 and 5 at the time. They do not know my codes trust me. I also sleep in the room with my DH. I know he didn't order these movies. They were nasty ones and he hates them, plus I am always in there. They kept telling me that someone in the house had to order them. I told them no freaking way did we order a movie that cost 15.95 and 29.95. They kept arguing with me and I just finally told them don't worry about it I am going to get something else and cancel them. Then they tried to get nice then and would take the charges off. I said forgot it to little to late. I have been with Dish network ever since. They did take the charges off but it was to late by then I had already switched. Don't regret my decision.

skyrider

Are you talking Disney family movies on demand? That is a separate premium

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karefree

No, I was talking about Disney on Demand that shows Spongebob and ICarly and Imagination Movers and such.

Today, all of Disney on Demand is back working except Imagination Movers which is no longer an option.

I called my local Comcast today to get the 2 free additional digital converters that are needed to pick up all the channels and after ordering them the rep asked if there was anything else he could do for me. I told him everything. At the end of it he asked me to hold on for a supervisor and, lo and behold, one came on the phone. She looked up my records, said it was appalling ( I hope she doesn't lose her job for it!) and said it was outsourced. That could be part of the problem but, maybe not. Anyway she gave me her direct line and asked me to call if anything like this ever happened again.

Licchl05, I am sorry to hear that they treat their employees as poorly as they treat their customers. I truly hope the lady that I spoke with today doesn't lose her job.

hblueeyes

After a year of not being able to use the box, I tried to return it and was told I'd only get like 15 channels. The box doesn't work. He gave me a new box which also did not work. It freezes a pixalates. He said it was due to low signal. I know we have low signal. It is low at the pole. They keep sending people out who cannot repair it but just check it. My internet goes off all the time. Of course it is when I am doing a survey or interactive, which I cannot get back into. They know. They told us our internet went out 27 times in one weekend. They offered us nothing for our loss or hassle. They keep wanting a repairman to come in the house. I say no. I am not paying for a service call when it is their problem. Low at the pole is not going to majicly get higher in the house.

Sunday during the Bears game they came out to downgrade our service. Gave the box back and going with 15 channels. He came to the door and kept talking about coming in when through to check our internet. I said no. Hubby went to the window and told him to come back after the game. he refused. Hubby watched him go up the ladder and struggle. The guy did not clip himself in to go higher and do the job. Hubby went outside and told him he could not come on the property and use the easement. While this idiot was carrying his ladder between my sons and mine car he scratched them both from front to back. The ladder bounced back and forth. He then set the ladder down on sons car bumper and now son has a nice scratch that looks like the pad of the ladder. Hubby yelled at him after checking the cars and said hey dude you scratched our cars. He said he didnt as he sped off. I called the cops and made a report and called comcast to complain. Got an incident number and a scheduled appoinment time for them to see the damage. Today at 2 pm. Hubby gets a call on monday about the incident. Yesterday hubby gets a call and is told there is no appointment. What the heck. If they are not here they by 2 pm they can deal with the insurance.

They are a bunch of wahoos.

me

Licchl05

An appt for a damage claim wouldn't show in the system for reps to see, and I have no idea why you'd get a call about an appt you set up with the damage claim people...something about that isn't right.

Call the BBB and state attorney general on them, also file a complaint with corporate...if you go to comcast.com click on contact us there's a place to email a guy named Rick. Once corp is involved your issue will get resolved usually.

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jeanea33

I have have issues with comcast. When they first came here they were great. Then again the cable company they bought out was great. I had basic cable. They forced me to digital boxes. 2 didnt work. Lady claimed it was needed each room equipped with a outlet. It would cost me 50 bucks for 3. I am like great. The guy came in and didn't put any outlets in. They used splitters to my existing way I had my basic cable. So of course I was charged. I called, they refused to credit anything. I explained what the guy did. She said didnt he show up there and activate 3 boxes. I was like ummmm thats not what he was called here to do or that the charges were being billed for. I even told her that my on demand doesnt work. She basically said that they could send someone at my expense to fix it. Well I told her to fly a kite. That this was Bullsh*t. They forced me to their digital cable. I have had basic cable here 16 years and never once had any problems. I pay more for the same thing I was getting before. Their customer service sucks!

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Licchl05

well, as bad as it sucks, i can explain why they forced you to digital cable. Many of the channels that you had on basic, which is most likely standard cable(basic is only channels 2 through 22 or so), are eventually going to move to digital format. with the way technology is moving, i.e HD, consumers are demanding more channels and more HD channels. each analog channel( analog being the channels you can get hooked right up to cable with no box) holds the bandwith that they can fit 6 to 8 digital channels or 3 to 4 HD channels.

As bad as it sucks for those who don't want the change, eventually all cable operators are going to be forced to go that route due to technology, not just Comcast.

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jeanea33

I was willing to go digital. I understand why we had to go. But I am sure I am one of many that didnt have the proper equipment. I just don't think I should have to pay for work not done. Plus the customer service was rude and had it in her tone of voice. I stayed cool tell she wanted to charge me for something that never was fixed with the first guy. Up until this I would have never complained about comcast.

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