My cable company is inept - Page 3 - Big Big Forums

skyrider · 06-30-2009, 04:08 PM

ok here you go more hints to be successful lol
1.We are customer service we work for the compnay we are not the company so we don't make the rules,
Don't call us and start screaming at us it won't get you anywhere.
Most of us would love nothing more than to give you free everything however our calls are being recorded and yes they do listen to our calls
If you don't feel like you getting anywhere ask to speak to a supervisor,and yes they may be busy so we have to leave a message to have them call you back.
We are human just like you and yes a lot os us have had our services shut off just like you.
we have to call in if something is wrong they same way you do so we KNOW how bad it is to have to call in.
I have seen twice while working one of our customer service people have saved a life. both time the person they were talking to had a heart attack and we have called 911 to save them
I myself have had 4 customers come to where i work and take me out to dinner just to say thanks lol
so please don't forget we are human ...we don't make the rules... even if we hate what the company is doing we have to "agree" to it
and sugar goes a long way more than vinegar lol

Shancopp · 07-02-2009, 11:37 PM

Quote:

Originally Posted by specailk3342

that's gotta be comcast. right?

Exactly what I was thinking.

fleabones3 · 07-03-2009, 12:27 AM

The only problem I have had with my cable company ( cableone) is for like a week, every night I would lose my internet for sometimes 30 minutes to 3 hours. I called every night to support and only 1 or 2 of those nights they would say it was their end, or first they would blame my end. I am like there is nothing wrong with my cable, just the net, and my friend who lives like a 1 minute drive from me has her internet. Finally on the 4th day I got a guy that said it was their end the whole time, blah blah, and I was like, well my bill should be adjusted for all the hours i was without service every stinking night. Of course that didnt happen. I have no problem going to pay my bills. I have paid my friends bills for them. all I needed was a address. Now when I call in, they want my acct #, name, phone number and my username that I signed up with and last 4 number to SS before they will even talk to me.