Quote:
Originally posted by andreame70
I think that this is the very reason that a lot of people are suggesting insurance as an option on their auctions and saying something to the effect of "not being responsible once it has left my hands." I suspect that this kind of thing happens a lot on eBay and I would not refund his money either. If he leaves a neg, just respond:
"Did not purchase insurance, I am not responsible."
I just thought of something else, if it went to him through UPS you might want to call them and ask if there was any insurance on it. I know that when you mail through the UPS store they automatically insure packages for $100. The last time I mailed a package through them, the cashier told me about that and asked me if I needed a higher amount of insurance added. If they tell you that it was insured, then tell him to file a insurance claim through UPS. All he would need to do is give them a copy of the auction listing and show his payment.
Andrea
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UPS automatically covers all pkgs for $100 replacement value( and replacement value of the merchandise is all they will pay). The guy who bought it can file a damage claim, but they wouldn't pay him if they approved the claim, they would either pay gobs if she shipped from a UPS counter or if she shipped from a UPS store,UPS would consider the store the shipper and they would get the refund. It would then be up to the store to pay her.
For UPS to approve a damage claim, you have to have the merchandise, the original box and all packaging material....if any of those are missing, they usually deny the claim. On merchandise with a value of less than $100, UPS usually won't even inspect the package, but they reserve the right to do so...
UPS wouldn't nessecarily pay what he paid in the auction, they'd pay the amount of the cheapest replacement available.