I feel like a heel - Big Big Forums

captorquewrench · 03-03-2003, 06:27 PM

sometimes i hate doing support. usually it's no big thing, but I really mishandled someone today and feel horrible. he was confused about the service he bought and this guy opened a pretty nasty to begin with support ticket, as I had 50 others today, explaining what he thought he bought and what he did buy are the same; sorry, the fee is nonrefundable or transferrable, I was short in my reply (not rude, just brief & to the point), he got upset, and called on the phone. I tried to explain to him, there is no phone support, please respond using your support ticket.

this guy got pretty belligerent so I responded in like. he said something, and I said you do that and then we *can* sue you for slander since it's not true and you're in FCC violation by making those profane phone threats allegations...then he twisted it to say we *would* sue...and it went downhill from there.

so i said, sir, you just need to use the online form and hung up on him.

ugh.

miccit · 03-03-2003, 06:34 PM

(((((Cap))))))) Don't let it get you down. Sounds like you did all you could. Sometimes people are just grumps!

cpbaby · 03-03-2003, 06:41 PM

I hate dealing with people on the phone somtimes. Some are very nice and some are HATEFUL @SSES!!!!

03-03-2003, 07:01 PM

{{{{captorquewrench********

1busymomma · 03-03-2003, 07:29 PM

Oh no! I hate beligerent grumpy people, who *think* they are right. It just ruins my day. I am so sorry. ((((((hugs))))) Try to have a great evening!

newwiccan · 03-03-2003, 07:47 PM

Blame it on the fact that it's Monday.

schsa · 03-03-2003, 09:39 PM

That's why I took the weekend and went to a cabin so far up in the mountains that the cell phone didn't work and there was nothing but the cabin, a babbling brook, hot tub, jacuzi bathtub, vcr and me for 48 hours. Some days you have had enough and nothing goes right.