Cosco's Fault - Big Big Forums

ladyseals · 02-28-2003, 05:42 PM

I am so mad. First of all, I have been getting COSCO's faxes for months now. The are not supposed to be coming to me. The faxes have tons of info on the shippments, payment info, locations, etc. So I kept getting all of these and I would just throw them away or forget about them. Most of them had no number and I would be too busy to try to figure out who to call (It is not the store COSCO, it is a land, air, sea shipping). But, today i got one with all the info like usual and it had a number, so I called it. The first lady was nice and said that she could not belive it was happening and took my info. Then I ask if I would get reimbursed for all my toner they used up, (I got tons of these faxes) a simple question right, I would have been fine with a simple no. She said hold on and got a manager. The manager got on the phone and went off on me about how I should have called them a long time ago and how she would not have to even worry about a "third party". And, it was my fault and on and on about what I should have done. Then she said "Well send a bill to COSCO, I know you won't get reimbursed" and then she hung up.
There is no one else to call because I called a different # the Head Quarters and it directed me back to the same person. Would you be upset? I thought i was doing them a favor by letting them know they had the wrong fax, I did not even have to do it.

02-28-2003, 07:58 PM

I would get ahold of the BBB or Planet Feedback. Even if you can't get reimbursed, someone should be reprimanded for they way that you were treated.

02-28-2003, 11:09 PM

Call me vengeful, but I'd post the phone number you called to talk to the "nasty" person on a porn site! Let's see how they like having a hundred bogus calls a day!
BUT that's just what I'd do

stresseater · 03-01-2003, 01:36 AM

I would call a local tv station they probably like these kinds of stories and would love to tell the public that shipping information is going to the wrong place and about the rude treatment of the victum of this travisty. LOL

1busymomma · 03-01-2003, 01:40 AM

ROFL witchygurl!!!!! That sounds like fun!!! I hate rude people, after all you were doing them a huge favor, what is one cartridge of ink in comparison to letting them know so that they can fix the problem, which at some point could be damaging to their business if it never came through!!!

ttistin · 03-01-2003, 04:18 PM

Quote:

Originally posted by WitchyGurl
Call me vengeful, but I'd post the phone number you called to talk to the "nasty" person on a porn site! Let's see how they like having a hundred bogus calls a day!
BUT that's just what I'd do

hehehe that sounds like something I would do

03-02-2003, 09:53 PM

LadySeals this isn't just rude — if you're in California it's against the law. Out here Pacific Bell has a dedicated Fraud division that is specifically set up to place a trap on your line and locate repeat dialings. What happens is most of these faxes are generated by a computer, and half the time the company isn't even aware that the software directing this "fax polling" has run amuck.

This was happening to my business 7 years ago and PacBell put a trace on the company and blocked their computer from dialing my business number. Your state should have a telecommunications fraud division along these same lines. It is malicious, and it is an actionable offense in a court of law just for the record.