Thread: I am so mad at Tracfone!!

Keep documentation of everything so that you can give them the type of publicity they deserve on every consumer website you can find after you get this settled. There is no excuse for that kind of mistake- or the way you're being treated.

If you are having trouble with your Tracfone don't just call that one person there.If you can call back and tell them you want to speak with a supervisor (they have to let you)the ones most of the time can't do the things and approve them like the supers do.I have had one bad problem with them in 8 years ...it was similiar to yours.Anyway they took care of it and have had no further problems.
Also when you call in they make a note of what you have been through up to that point...and I can almost promise you that if you can get in touch with the right people you will get your used minutes plus additional minutes.

Originally Posted by cathych

you can't dial 911 from a tracfone if you don't have any service on it, it is dead.

She should be able to dial 911 on her home landline phone. I think they have to leave the 911 connection for at least 30 days after a phone is disconnected. I wouldn't suggest it but JKat you might want to try dialing 911 from your home phone - even if the line is dead the call should go through. Explain to the 911 operator that someone told you that you should still have 911 service even though your phone was cut off due to tracfone being idiots. DO NOT call 911 and just hang up - they will send a officer out especially if they cannot call back. I would bet that the tracfone would also make the 911 call if it is dead. HTH

Originally Posted by evrita

I could be wrong but I know people who dont have phone service can still dial 911 from the phone they just can dial anything else?

Basic 911 rules require wireless service providers to:

transmit all 911 calls to a Public Safety Answering Point (PSAP), regardless of whether the caller subscribes to the provider’s service or not.

Filing a Complaint with the FCC

If you have a problem completing a 911 call from your wireless phone, first try to resolve the problem with your service provider. If you can’t resolve it directly, or if you think your wireless service provider is not complying with FCC wireless 911 requirements, you can file a complaint with the FCC. There is no charge for filing a complaint. You can file your complaint using an on-line complaint form found at esupport.fcc.gov/complaints.htm. You can also file your complaint with the FCC’s Consumer Center by e-mailing fccinfo@fcc.gov; calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or writing to:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, S.W.
Washington, DC 20554.



http://www.fcc.gov/cgb/consumerfacts...ss911srvc.html

I'll pray for you and Aiden. There's no excuse for this kind of screw up and if, God forbid, something does happen, you should take them for everything. Just the mental stress from worrying that something could happen should be enough.