Page 1 of 3 123 Last
  1. #1
    vieprivee's Avatar
    Join Date
    Nov 2000
    Posts
    2,267
    Thanks
    9
    Thanked 15 Times in 13 Posts

    Thumbs down Redeemed Zoom Panel Points, Got a Phone THAT DOES NOT WORK!

    I am very upset with Zoom Panel. I redeemed 7500 for a bedroom phone/radio/clock and it does not work (sent from incentivelogics). I immediately wrote to them three weeks ago, got a confirmation reference number and the email said they would get back to me within 24 hours. When I heard nothing in a week I re-sent the same email and got yet another reference confirmation number. It is now three weeks and I sent yet another email, got the same 'you will get a response within 24 hours' and yet ANOTHER reference confirmation number!

    Has anyone else had a problem such as this and if so how in the world did you resolve it? THANKS for any help you might be able to offer! AND, btw, ALL THREE problems are listed in my account with 'unresolved' next to each!!
    c'est la vie!!

  2. # ADS
    Circuit advertisement Redeemed Zoom Panel Points, Got a Phone THAT DOES NOT WORK!
    Join Date
    Always
    Posts
    Many
     

  3. #2
    nelda's Avatar
    Join Date
    Nov 2006
    Location
    South Texas
    Posts
    1,292
    Thanks
    1,084
    Thanked 240 Times in 145 Posts
    I had a problem with a flashlight (included batteries in package were old and had leaked battery acid into the package). IncentiveLogic did make good on it, actually they had the manufacturer that had mailed it to me to mail me another two flashlights.

    Zoom has not been answering my emails for survey problems like they used to. I still have two unresolved items in my contact history, and at least one is from back in Sept.

    Maybe you can find a phone numer for IncentiveLogic?

    Good luck with this!

  4. #3

    Join Date
    Jan 2002
    Location
    east coast
    Posts
    4,327
    Thanks
    220
    Thanked 622 Times in 323 Posts
    I also had a problem with them, got a travel clock radio, it came with the part the covers the batteries missing, and they would not replace it.
    I'm a Baha'i,ask me why.

  5. #4
    PrincessArky's Avatar
    Join Date
    Jan 2001
    Location
    It is in God's hands now
    Posts
    14,876
    Thanks
    709
    Thanked 646 Times in 453 Posts
    oh wow I am so glad I have never ordered things like this with them. I have done gift cards and movies
    Mom I miss you already
    January 16, 1940 to April 29, 2009

  6. #5
    whatever's Avatar
    Join Date
    Feb 2001
    Location
    I can't stop the ignorance, I can only laugh at it.
    Posts
    6,726
    Thanks
    2,021
    Thanked 2,045 Times in 1,023 Posts
    Quote Originally Posted by PrincessArky View Post
    oh wow I am so glad I have never ordered things like this with them. I have done gift cards and movies
    So far I have only ordered flashlights you plug in to recharge (LOVE THEM)
    and a battery charger. Have had no problems. But may start thinking your on to something PrincessArky
    My "adopted" brother. Gone but not forgotten. 8/23/09

  7. #6

    Join Date
    Nov 2000
    Location
    Metairie, La
    Posts
    112
    Thanks
    0
    Thanked 1 Time in 1 Post
    I got a bathroom scale a couple of months ago, no problems. It works great. It is a digital type scale.

  8. #7

    Join Date
    Jul 2003
    Location
    No. Va.
    Posts
    74
    Thanks
    0
    Thanked 11 Times in 6 Posts
    Quite awhile ago, we got an air compressor from them. The packaging was obviously opened and the thing was all scratched, etc. - I emailed them and they returned the points (I offered the air compressor back if they sent a return ship label but the didn't want it.)

    My main complaint with them now is ALL the lousy 5 pt. surveys.

  9. #8
    vieprivee's Avatar
    Join Date
    Nov 2000
    Posts
    2,267
    Thanks
    9
    Thanked 15 Times in 13 Posts

    Red face thanks

    THANKS FOR ALL YOUR COMMENTS.

    I am quitting Zoom Panel as soon as this is resolved. NOT worth the aggrevation...AT LEAST I HOPE it is resolved!
    c'est la vie!!

  10. #9
    baragabrat's Avatar
    Join Date
    Mar 2004
    Location
    Michigan
    Posts
    1,416
    Thanks
    452
    Thanked 599 Times in 413 Posts
    Glad to see the feedback. I have pts to spend and don't want to get stuck with garbage! Too bad they don't have gift cards anymore though.
    What Goes Around, Comes Around

  11. #10
    baragabrat's Avatar
    Join Date
    Mar 2004
    Location
    Michigan
    Posts
    1,416
    Thanks
    452
    Thanked 599 Times in 413 Posts
    Quote Originally Posted by vieprivee View Post
    I am very upset with Zoom Panel. I redeemed 7500 for a bedroom phone/radio/clock and it does not work (sent from incentivelogics). I immediately wrote to them three weeks ago, got a confirmation reference number and the email said they would get back to me within 24 hours. When I heard nothing in a week I re-sent the same email and got yet another reference confirmation number. It is now three weeks and I sent yet another email, got the same 'you will get a response within 24 hours' and yet ANOTHER reference confirmation number!

    Has anyone else had a problem such as this and if so how in the world did you resolve it? THANKS for any help you might be able to offer! AND, btw, ALL THREE problems are listed in my account with 'unresolved' next to each!!
    Zoom is part of Markettools. www.markettools.com I don't know if the info at this site will help but it's worth a look-see.
    What Goes Around, Comes Around

  12. #11
    vieprivee's Avatar
    Join Date
    Nov 2000
    Posts
    2,267
    Thanks
    9
    Thanked 15 Times in 13 Posts
    Quote Originally Posted by baragabrat View Post
    Zoom is part of Markettools. www.markettools.com I don't know if the info at this site will help but it's worth a look-see.
    THANKS SO MUCH! I still have gotten NO response so I will look into this! IT surely took me forever to accrue 7500 points and to receive something that doesn't work is really lousy. AND it is especially rotten that they will NOT even respond to my inquiries!
    c'est la vie!!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Log in

Log in