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Are they answering any emails lately? They certainly haven't answered mine for the last couple of months, not even with answers that don't make sense!
I sure hope they will replace your phone!
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11-21-2008 10:17 AM
# ADS
Circuit advertisement
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I hope your problem gets resolved. I've had good luck with my items (mixer, Pyrex bakeware sets, travel clock, to name a few). The last time I ordered, I got some books. So far (knock wood) I haven't had a problem.
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Originally Posted by
nelda
Are they answering any emails lately? They certainly haven't answered mine for the last couple of months, not even with answers that don't make sense!
I sure hope they will replace your phone!
NONE of my inquiries have been answered. I need to go to the BBB if I don't hear in a few more days....
c'est la vie!!
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Originally Posted by
vieprivee
NONE of my inquiries have been answered. I need to go to the BBB if I don't hear in a few more days....
Did you try to find a phone number for them? I'm thinking they are located in AZ or NM, but that might not be correct.
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Contact Information
Corporate Headquarters
Incentive Logic, Inc.
7835 E. McClain Dr
Scottsdale, AZ 85260
view map Main: 480.776.0800
Fax: 480.776.0899
E-mail: info@incentivelogic.com
Contact a Sales Representative
Main: 480.776.0800
Fax: 480.776.0899
E-mail: sales@incentivelogic.com Contact Member Services
E-mail: customercare@incentivelogic.com
Contact our Partner Program
E-mail: partners@incentivelogic.com Contact Vendor Relations
E-mail: vendors@incentivelogic.com
Contact our Webmaster
E-mail: websitefeedback@incentivelogic.com
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Originally Posted by
vieprivee
I am very upset with Zoom Panel. I redeemed 7500 for a bedroom phone/radio/clock and it does not work (sent from incentivelogics). I immediately wrote to them three weeks ago, got a confirmation reference number and the email said they would get back to me within 24 hours. When I heard nothing in a week I re-sent the same email and got yet another reference confirmation number. It is now three weeks and I sent yet another email, got the same 'you will get a response within 24 hours' and yet ANOTHER reference confirmation number!
Has anyone else had a problem such as this and if so how in the world did you resolve it? THANKS for any help you might be able to offer! AND, btw, ALL THREE problems are listed in my account with 'unresolved' next to each!!
Are you writing to Zoomrewards or Incentive Logic? I think when I last redeemed, I got an email telling me a different address to contact if I didn't receive the reward. Didn't you get a receipt the day you cashed out? If you are writing to the Zoomrewards site directly in emails or via the site, they probably aren't going to be able to help, even if they do answer you.
I wrote to them about missing points twice already on the site recently and they haven't replied to either of those.
Try this address. I just realized they emailed me back today to tell me they aren't the ones who deal with missing points. It is probably the address YOU need:
zoomrewards@incentivelogic.com
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THIS is still NOT resolved! After the first of the year I am going to file a complaint with the BBB..I have so had it! AFTER 17 emails, THiS is the only response I got back on December 8th:
Thank you for taking the time to contact ZoomRewards Customer Care.
We are currently researching your inquiry. We will e-mail you with an update as soon as we receive new information regarding your Cordless Bedroom Phone with AM/FM Stereo, ORDER# .
Thank you for your patience and cooperation in this matter. Please contact us is you have any questions or need any further assistance.
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Sincerely,
The ZoomRewards Customer Care Team
zoomrewards@incentivelogic.com
www.zoompanel.com
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I have NO IDEA if they want NEW info from me or what. I ASKED and of course got nothing back.....SIGH!
ANY IDEAS on how to resolve this WITHOUT going through the BBB? THANK YOU!
c'est la vie!!
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Originally Posted by
vieprivee
ANY IDEAS on how to resolve this WITHOUT going through the BBB? THANK YOU!
I would try getting a real person on the phone. They gave you a contact number. Even though it's not toll free, it's worth a long distance call if you can get someone to fix the problem quickly.
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LOL.......I ended up redeeming my points for the 48 Piece Cutlery/Kitchen Combo Set and talk about junk. Most (99% of it) went either to Goodwill or the trash. I'm unhappy but at least I didn't invest any actual cash only time, which I have plenty of.
What Goes Around, Comes Around
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Originally Posted by
rosiesbrat
I would try getting a real person on the phone. They gave you a contact number. Even though it's not toll free, it's worth a long distance call if you can get someone to fix the problem quickly.
THANKS for your suggestions! Unfortunately, I called all the numbers listed at least twice and left messages and nobody called back! 
c'est la vie!!
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I aways get the dvds cant go wrong with dvds
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