Originally Posted by tracey74

UPDATE
my son received a letter from them saying he wasnt eligible for his final incentive because of one or more of the following reasons
1-there were 2 or more consecutive days without any entries
2-there were 2 or more consecutive days without reaching a minimum number of entries each day
3-the total number of occasions did not meet the minimum number required
4-the palm was reset to a regular palm upon arrival resulting in no retrievable data
5-the palm was dead upon arrival resulting in no retrievable data
6- the palm and all other equipment as outline in the "return mailing instructions" were not returned in good working condition
7-the PDA kit was not returned within 5 business days of the final day of the 2 week recording period
8a malfunction or problem with the palm zire21 was not reported immediately to the ITRAC help desk

that being said I wrote them a letter telling them they were full of it since NONE of the reasons above were true. I sent the dang thing back the same day they had you do the final survey. fed ex came and picked it up I know I called to have them pick it up and they did. also it was working fine no problems with it except I did notice that the days were off by say 12 hrs or so and mentioned it to them but still there was a total of 14 days that my son recorded all his beverages. I know cause I had to help him the first day to figure it out and made sure he did it every time he had something to drink.so what did they expect? anyway I told them in the email what did they want my son to do LIE? I told them that I think id talk to the BBB(better business bureau) and whoever else about how they are ripping people/ kids off.my son did ALL of what he was suppose to right down to the T if something was wrong with their unit it was after it left here. I will NEVER let my son do another survey like this for them again.

Originally Posted by hotwheelstx

I received the same letter.... !!!! I'll never do another product tester like this again. As for Lightspeed....I might not deal with them again, either. It's not fair they asked us to do this and then come up with stupid reasons why we aren't being paid.

I did charge the machine daily, sent back EVERYTHING....including instructions, paid for insurance out of my pocket. The BIGGEST WASTE OF MY TIME. I was on vacation when I received this and took the thing with me. If that isn't doing what you've been asked I'm not sure what is.

Originally Posted by PrincessArky

just wondering why you insured the thing cause I thought with the prepaid package it was already insured. At least when I sent it back I believe it was because it said the value was 100 or something.

Originally Posted by tracey74

the number and email for the beverage one is 1-800-555-8592 or email Itrac@research-int.com.
I wrote a letter to the BBB and explained to them whats going on so we shall see I think its bull to rip people off by giving a BS story about how you arent going to get paid.seems like they will do anything just to get our info about how we use things and what we use without payment.I havent tried to log into lightspeed but im going to go try now... well I can log in so I guess thats good but I hope those that did this as well as my son that didnt get paid and got the letter write the BBB and complain .