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Re: Freeride Virtual Visa ?
Just got this from freeride
Dear FreeRiders,
I sent an email yesterday to everyone stating that there were Virtual Visas at eCount to be claimed. This morning I learned that there was an error at eCount with the issue of the Virtual Visas and also with them sending out notifications to FreeRide’s customers.
The solution that is going to take place is that they are going to fix the problem ASAP and will send notifications to everyone by the end of business today. No later.
Please allow until the end of the day for them to send the notifications with the Virtual Visas attached. I am definitely holding them to this promise because it is not only frustrating for you but for me also.
I certainly apologize for the situation and will be checking with eCount to make sure that they stand behind their promise.
Thanks for your patience.
Suzanne
FreeRide Customer Support
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