pinelands

I received the weirdest email from Zoom panel rewards today, and I don't understand why they classify me as inactive. I do a weekly restaurant survey for them every week, and do every survey I get. So I atleast have points posted once a week. I have emailed them about this, but just wondering if anyone else has received this letter. I don't have enough points at the moment to even get the lowest prizes.

Dear ZoomRewards,

ZoomPoints are subject to expiration due to inactivity in the
Zoompanel. As of 2006-06-10 your ZoomRewards Account is being
classified as inactive. Beginning today you have 60 days in which you
can login to your ZoomReward Account and redeem existing points if an
established redemption level has been reached.

Your Current Account Balance is: 940

On 2006-08-09 the account will be deactivated, at which time the
account will no longer be accessible, and your participation in the
ZoomRewards Program will officially end. In the instance that you
resume activity in the Zoompanel during the designated 60 period, your
ZoomRewards account will not be subject to deactivation. Thank you
for your cooperation, and please let us know if you have questions or
concerns.

Sincerely,

The ZoomRewards Customer Care Team
zoomrewards@incentivelogic.com
www.zoomrewards.com

__________________
shanna

BubbleGirl

I never do their surveys anymore unless Im givin a headsup its a PT. I have about 2000 points or some odd and I didnt get that email, guess I better redeem my points

gmyers

I would email them because the FAQ's say your account will be deleted if there hasn't been any activity for 12 months. Maybe you can give the dates and survey numbers and names of the surveys you've done to show that you're active. You would think they could pull your account up and see for themselves that you're active. The same thing happened to me with clickiq they said I was inactive. But you have to be inactive for six months and I know I've done surveys this year. I still haven't got my account back.

hblueeyes

I just received the same email. I have been doing weekly restaurant surveys in addition to about 12 others in the past 4 weeks. I am sure there may be a glitch in their system. I would not click on the email link just in case it is a phishing email.

me

Nanc952

Same thing here got the same email and do the weekly survey.
Have emailed them.
The odd thing is they did have my points right and yes I didn't click link but when direct.
Anyone that hears anything please post.

__________________
http://forums.bigbigsavings.com/showthread.php3?s=&threadid=309081

dv8grl

I got the same email. I went ahead & cashed out my 1300 pts.

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wwf20112

thats really strange all of you are getting that.ive been a member under a year thou but they have been nothing but great to me and even sent replacment headphones when they broke with in the first week.sorry to hear you all having trouble hopefully they get it resolved.

LitWtch

I emailed them a month ago because I hadn't recieved any surveys from them on MONTHS. They never replied - and they used to be so good about sending surveys.

__________________
~*Masquerading as a NORMAL person, day after day, is EXHAUSTING!*~

dianepost

this is the email i received from them
Thank you for your ongoing participation in the ZoomPanel. Below is a summary of your ZoomRewards account activity:
Monthly Statement
Statement Period: 05/01/2006 - 06/01/2006
Login: (deleted by me)
Current Balance: 1060 Points
Current Redemption Folio: 1000
Points needed for next redemption level: 940

Transactions During This Statement Period
Transaction Date Description Points


Login to your ZoomRewards account to view your account activity and browse the reward folios.
If you would like to stop participating in the ZoomRewards program, but wish to remain an active member of the ZoomPanel, login to your ZoomRewards account and go to "Edit My Account Information." Click on the box that says "Please remove me from ZoomRewards" and then click the update button. This will not unsubscribe you from the ZoomPanel.

If you no longer wish to be a ZoomPanel member, click here.

ZoomPanel │150 Spear Street │Suite 600 │San Francisco, CA 94105
i hope you all get it straightened out

gmyers

I got an email from them today but it was just an account statement showing me how many points I had and showing what surveys I had taken. It says it was a monthly account statement. Thats the first time I've ever got an account statement before. I got the same email dianepost got, an account statement.

gmyers

I think I just realized whats going on with your account. Go back and look at the date of the first points you earned on your account statement. Your points expire a year from that date if you don't cash out.