I am having trouble logging into my account. What do I do?
Newsletter and Winning Email Confirmation
I did not receive my newsletter or winning email confirmation. How can I receive these?
Registration
Do I need to purchase anything to become a member?
Can I participate in the program with my Mac?
Can I participate in the program on more than one computer?
If I share my computer with someone else, can we both participate in the program?
I signed up twice by accident. Can you combine my accounts?
My address is not being accepted. Why?
General
I forgot my password. How do I get it?
How do I access and make changes to my personal profile and shipping address?
I have a question about the program...who do I ask?
Get Points
How do I earn points?
I referred a friend and I have not received my referral points. When do I get credited for these points?
Can a friend and I pool our points together?
Use Points
How do I know if I won an Auction/Sweepstake/Trade-In?
I just won an Auction/Sweepstake/Trade-In...how do I get my prize?
Is there any limit to the number of Auctions or Sweepstakes I can win?
How do I enter a Sweepstake?
How many Sweepstake entries can I get?
I have a question about the Auction/Sweepstake/Trade-In, who do I ask?
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Logging-In
I am having trouble logging into my account. What do I do? There are a few different solutions to your log-in problems:
Check to make sure you're using the correct username and password. Click the "Forgot Password" link. Fill in your username and we'll send your password to the email address on file.
Try logging-in after clicking
http://wins.listenernetwork.com
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You may have a blocked cookie. Click here
You're security setting may be set too high. Click here
Newsletter and Winning Email Confirmation
I did not receive my newsletter or winning email confirmation. How can I receive these? Click here for Friends List & Spam Filter Help
Registration
Do I need to purchase anything to become a member? No, the program is entirely free.
Can I participate in the program with my Mac? Yes, if you are a Macintosh user, we welcome you to join the program. You are able to receive points through activities such as Secret Codes, Surveys, and use your points in our Auctions, Sweepstakes and Trade-Ins.
Can I participate in the program on more than one computer? Yes, just make sure you are logged on to the computer you want to earn points with. (You can't earn points simultaneously on both computers, but it is possible to be logged-on to both at the same time.)
If I share my computer with someone else, can we both participate in the program? Yes, each individual will have to register separately. If you share a computer, maker sure you are logged in to the right account each before earning points.
I signed up twice by accident. Can you combine my accounts? We're sorry, we cannot combine accounts at this point of time.
My address is not being accepted. Why? Only valid U.S. addresses are accepted. No Canadian addresses or P.O. Boxes are accepted at this time.
General
I forgot my password. How do I get it? Click the "Forgot Password" link. Fill in your username and we'll send your password to the email address on file.
How do I access and make changes to my personal profile and shipping address? You may access your Edit Profile and Ship To Address from the "My Account" page from either the top of the page or the pass interface. On the Edit Profile page you may change/update password, email, birth date, sex, and zip and on the Ship To Address page you may change/update the shipping address.
I have a question about the program...who do I ask? Just send an email to
contactus@wins.listenernetwork.com
Get Points
How do I earn points? To see all point-earning opportunities check out the "Get Points" area.
Can a friend and I pool our points together? No, we do not allow for the pooling of points into one account.
Use Points
How do I know if I won an Auction/Sweepstake/Trade-In? If you win, you will be notified via email within 24 hours of the close of the Auction/Sweepstake/Trade-In.
I just won an Auction/Sweepstake/Trade-In...how do I get my prize?
We ship
For prizes we ship, we offer free shipping to addresses within the continental United States. We will ship your prize to you 3-8 weeks from the closing of the Auction/Sweepstake/Trade-In. (as long as you have provided the correct shipping information) If you need to correct this information, go to the "Ship to Address" page in the "My Account" section.
You pick up
You will also receive a winner notification email with the pick-up details.
Is there any limit to the number of Auctions or Sweepstakes I can win? Members can win one Auction or Sweepstake, per 60-day period, per member.
How do I enter a Sweepstake? First choose a Sweepstake you are interested in entering (be sure that you are logged in so that you have access to the points you have collected). Enter the number of entries you would like in the "Qty of Entries" box - each Sweepstake will indicate the points needed per entry. Then hit the "Submit Entry" button. Points will be deducted from your account once you submit your entry.
How many Sweepstake entries can I get? You can exchange your points for as many Sweepstake entries as you want. In fact, the more you buy, the better your chances of winning!
I have a question about the Auction/Sweepstake/Trade-In...who do I ask? Just send an email to
auctions@wins.listenernetwork.com.
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