Thread: What do I say?

A few weeks ago I walked into a store to do some shopping. When I walked in, I tripped over a wire that was under the rug by the automatic door opener. The greeter at the door was talking to another customer at the time and both laughed when I tripped. I didn't fall or anything, but I did twist my knee pretty good. I was humiliated so I didn't say anything, just walked away (that's how I am). When I met up with my husband I told him what happened. He right away sought out the shift manager and told him what happened. He went and had a word with the greeter (from what I understand). When I got home I e-mailed the store and let them know what happened. The store manager e-mailed me, wanting to know the date, approximate time and description of the greeter. I sent her the information she requested. Here's part of her last e-mail to me:

Ok…I am on it. Is there anything I can do to rectify this situation with you? My intention is to address this with the Greeter, but would like you to know that your experience in my store is very important to me, and I want you to be happy.



Let me know.


So what do I say? I really didn't e-mail her to "get something" out of it; I just wanted her to be aware of the situation and to maybe say something to the greeter who humiliated me. My husband, always the jokester, said I should e-mail her back and say I want a 30 minute shopping spree with the greeter pushing the cart for me lol.

I would just reply back and let them know that you weren't looking for anything, but wanted them to be aware of the situation and let it go at that.

Originally Posted by Eyore

I would just reply back and let them know that you weren't looking for anything, but wanted them to be aware of the situation and let it go at that.

Great answer.

Something similar happened to me at CVS in Bridgeview, il. I reported it and had a witness. I too hurt my knee and such and it turns out I have a torn meniscus. Need surgery and now I have a cane. CVS was great but said they will do nothing to help with the bills. Since I did not seek a lawyer and rack up huge medical they are just waiting for the statute of limitations. See a doctor, get a lawyer. You never know what real damage has been done.

me

I was thinking the same thing that you might have done damage to it you do not even realize. Go to a doctor and get it checked out. Keep documentation of everything that happened. It was very rude of the greeter to laugh and they need reprimanded. I really hope your knee is ok.

Originally Posted by hblueeyes

Something similar happened to me at CVS in Bridgeview, il. I reported it and had a witness. I too hurt my knee and such and it turns out I have a torn meniscus. Need surgery and now I have a cane. CVS was great but said they will do nothing to help with the bills. Since I did not seek a lawyer and rack up huge medical they are just waiting for the statute of limitations. See a doctor, get a lawyer. You never know what real damage has been done.

me

I would request to fill out an accident report, just in case. They have insurance for this, especially when they were negligent (wire by entryway not secured).

Also responding to the manager's email, I too would express that you weren't looking for anything when you reported however, if they would like to do anything as a sign of good will, it would be much appreciated.

What do you have to lose?

Some companies are self insured like CVS. At least that is what they told me. The district manager also told me that I was lucky because the same thing had happened to a man in Florida and he died. yet they will only protect themselves, You need to protect you and your interests.

Me