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Customer Service ....
If you have ever had to deal with a major corporation's customer
service then you will really appreciate this.
My Aunt died this past January. Citi Bank billed her for February and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge...the balance had been $0.00... now was somewhere around $60.00)
I placed the following phone call to CitiBank:
Me: "I am calling to tell you that she died in January."
CitiBank: "The account was never closed and the late fees and charges still apply.."
Me: "Maybe, you should turn it over to collections..."
CitiBank: "Since it is 2 months past due, it already has been."
Me: "So, what will they do when they find out she is dead?"
CitiBank: "Either report her account to the frauds division, or report her to the credit bureau...maybe both!"
Me: "Do you think God will be mad at her?"
CitiBank: "...excuse me .....?"
Me: "Did you just get what I was telling you.... the part about her being dead?"
CitiBank: "Sir, you'll have to speak to my supervisor!"
(Supervisor gets on the phone)
Me: ''I'm calling to tell you, she died in January."
CitiBank: "The account was never closed and the late fees and charges still apply."
Me: "You mean you want to collect from her estate?"
CitiBank: "......(stammer)" .... "Are you her lawyer?"
Me: "No, I'm her great nephew." (Lawyer info given... )
CitiBank: "Could you fax us a certificate of death?"
Me: "Sure." ( Fax number is given )
( After they get the fax. )
CitiBank: "Our system just isn't setup for death..."
Me: "Oh..."
CitiBank: "I don't know what more I can do to help...."
Me: "Well... if you figure it out, great! If not, you could just keep billing her ... I suppose ... don't really think she will care...."
CitiBank: "Well...the late fees and charges do still apply."
Me: "'Would you like her new billing address?"
CitiBank: "That might help."
Me: " ( Odessa Memorial Cemetery, #### Hwy 129 and plot number given ... )
CitiBank: "Sir, that's a cemetery!"
Me: "What do you do with dead people on your planet?!!"
{{click}}
Laissez les bon temps rouler! Going to church doesn't make you a Christian any more than standing in a garage makes you a car.** a 4 day work week & sex slaves ~ I say Tyt for PRESIDENT! Not to be taken internally, literally or seriously ....Suki ebaynni IS THAT BETTER ?
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10-15-2003 12:19 PM
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ROFL that was too funny!! How can their system not be set up for death? Has NO ONE ever died before? :-D
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Disabled Female USAF Vet
A fight to the death between zombies has a few inherent problems.
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Proud New Mommy!
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LMAO!
Over at Mad- forum .com (no spaces)!
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Too funny since I had a similar conversation with them yesterday. No kidding. Citibank sent a change of service notice to my father who died in 1968 and citibank did not even exist at that time. I was concerned about fraud but they just don't get it when you say, dead, died, deceased, etc.
Me
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Often imitated but never duplicated!!!
My Feedback: http://www.bigbigforums.com/showthread.php3?s=&threadid=275572&highlight=solai 58
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