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I had to give Charter the riot act the other day... I called with a very simple question, what is the # to the company that handles your promos? The first girl in CS told me she didn't know and asked what else she could do to help... so I asked for her Sup. who told me that she MIGHT have it and got real snotty with me, so I asked for her Sup. and she proceeded to tell me that she didn't have a Sup. she WAS the main "lead" on the floor, then proceeded to tell me that "HE" couldn't come to the phone anyway. She suddenly knew the 800 # when I asked to be transferred to Retention/Cancellation, and also told me there was no such department. That's when the battle became a war...I went off on the Retention CSR and she said "Instead of dealing with this, I am going to transfer you to my Supervisor..." and I FINALLY got results. All I ever wanted was the 75.00 Visa that Charter offered for signing up and I even ordered DVR the day BEFORE! So the woman gave me a 75.00 credit for the the way I was treated. THEN the Tech came out to the WRONG house the next day and cancelled the order because the guy who answered said I didn't live there... um how about you check the address before you knock?! So I called back and gave them holy Hell. But lucky for them my cell phone died... so I called John from one of the work phones, and told him what happened...so HE called them and basically told them they were lucky that I was at work and that I couldn't call...and to please fix the situation before I called back. LMAO! So they came back out within an hour and now I have a DVR...so I am pleased... for now. :P
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