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Whenever I call them they go thru the whole verification list. I have been thru it so many times, I just give them everything at once. The only thing they haven't asked me for is my shoe size! I just called and got the automated info on my bill and no credit! They also never called as promised. I am so disgusted with them. I once had a problem with my internet. They kept telling me that it wasn't on their end (standard generic response). They sent repair people and of course before the ppl came out they informed me that I might have to pay for this service. They came into my house, checked the wires, checked my computer and kept coming to the conclusion it was maybe on their end. After 9 months of this, someone climbed the outside pole and found a rusty piece of something! I had 9 months of disconnecting, cs and repair people telling me that there was probably a squirrel or a bird on the line and thus disconnecting me, that it was raining etc....and it was on my end and not theirs. Once when reporting an outage, they informed me that there was no outage and I should go door to door and ask all the neighbors and then report back to them. I told them I would do it when they sent me my pay check. Oh...and after 2 hours they finally got enough calls to inform me that there was an outage. Many ppl around here have given up trying to call them to report outages since when there is one, you can't get thru to the company. They now have a thing that if they are too busy, a recorded message comes on stating that all their reps are busy and we should try calling them at another time and then it hangs up on you. I should also mention that 99.9% of the time, I am the one who calls in the problems to them and not dh. I am sure my name is plastered all over their computer screens when looking back at out records.
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