So years ago I got some gift cards to a local theater and completely forgot about them. Since then the theater added another name, but also had the original and instead of paper GC they became plastic. When I found my gc's again I asked the theater mngr if they could be used and was told they could. Luke really wanted to see "The Hangover" so we decided to go but not before I called a different theater location as the one the gc's were issued at were not playing that movie. I asked them if they accepted the gc's and was told yes. Does this make sense? Anyways we go, wait in the long line (I HATE WAITING!) and get up to the register. The guy, who happened to be the one I spoke to on the phone, helped us. The GC's were for $20 NOT two movie tickets. He wasn't sure how to use them so went and asked. Came back, handed us our tickets and figured that was the end of the transaction. Well... it wasn't, we still had credit coming to us that I wanted to use at the concession. When I asked him about it I was told we don't get credit back.
WTF! At that point I just said we'd be taking the GC's back then and gave him the tix as I wasn't losing the extra. I wanted to speak to a manager but Luke just wanted to go. He hates when I confront people and ask for a mngr
He usually walks away where he cannot be seen
Of course I wasn't going to let it go so once we got home I called and asked to speak to a mngr but got another worker first. She told me that the guy had no idea what he was doing and that we were suppose to get the credit back and now everyone who works there knows and if I come back we can get our credit as long as we get there while the matinee shows are still playing. I told her I wasn't coming back today (since Luke was all ready pissy at me for this)
I then spoke to the manager who is leaving me two tickets to any show at anytime I want.
WHOO HOO! See, complaining does pay off
Bottom line is the person who bought me the GC's spent the full amount, I should not be short changed. Ok I'm done ranting LOL
