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ok here goes it from the other side of the coin lol I am a customer service person for a cable company.. We HAVE to verify the account whether or not your name is on the account make sure you have the account number the last 4 numbers of the social sec number and or the last payment amount. No matter if the call is about credit or payment or just account info you would be amazed at the amount of people that call to try and get any info and use all kinds of excuses. We are talking neighbors,exes,bill collectors,even private eyes. If you called in with just a telephone number and you expect to be given the amount due or the amount getting back forget it. I know of cases when someone was due a refund and before we had all this security was able to find out when it was coming to his exes and went and got her mail and got the refund.
We need to verify all information for you own safety folks not for our fun
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