Originally Posted by boopster

I called to get a credit for lack of service credited to the account. They refused not because we lost service but because the account was in my husband's name and not mine. They said because of identity thief they can not deal with me as far as credit was concerned. I then asked that if I was a thief, why would I be calling them from my cable phone (they do have caller ID) and requesting credit to the owner of the phone (which I was calling on) and not changing anything? We have been with this company for decades and I have always been the one who deals with them. As a matter of fact, the bill is paid on my credit card. End result: they will let me pay the bill, they will let me contact them regarding an outage or for support, they will let me add services, they will let me charge movies on demand BUT they will not allow me to request them to give the billed (hubby) any credit.

I have one word for them A-Holes!