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you dont contact lightspeed you contact the people who the study was thru and you also have to tell the BBB the name of the company.they had a list on the site when I complained and the name of the place came up in a drop down menu I think it was.I filed online and it was less than a month and I got my check I told them that it didnt say how many times a day it needed done or how many drinks a day and what they told me in the letter saying why my son wasnt eligible and I told them there was nothing wrong on my end and it was sent back on the right day and blah blah blah I also told them that others were being screwed out of their checks as well. BBB then sent me a letter about a week after saying they contacted the company(the company has 30 days to respond to their first email and then another 30 days after the second email) after the first email the BBB sent them it was like 3 weeks later maybe a month that I got the check no letter with it explaining or anything.
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