Originally Posted by tracey74

UPDATE
my son received a letter from them saying he wasnt eligible for his final incentive because of one or more of the following reasons
1-there were 2 or more consecutive days without any entries
2-there were 2 or more consecutive days without reaching a minimum number of entries each day
3-the total number of occasions did not meet the minimum number required
4-the palm was reset to a regular palm upon arrival resulting in no retrievable data
5-the palm was dead upon arrival resulting in no retrievable data
6- the palm and all other equipment as outline in the "return mailing instructions" were not returned in good working condition
7-the PDA kit was not returned within 5 business days of the final day of the 2 week recording period
8a malfunction or problem with the palm zire21 was not reported immediately to the ITRAC help desk

that being said I wrote them a letter telling them they were full of it since NONE of the reasons above were true. I sent the dang thing back the same day they had you do the final survey. fed ex came and picked it up I know I called to have them pick it up and they did. also it was working fine no problems with it except I did notice that the days were off by say 12 hrs or so and mentioned it to them but still there was a total of 14 days that my son recorded all his beverages. I know cause I had to help him the first day to figure it out and made sure he did it every time he had something to drink.so what did they expect? anyway I told them in the email what did they want my son to do LIE? I told them that I think id talk to the BBB(better business bureau) and whoever else about how they are ripping people/ kids off.my son did ALL of what he was suppose to right down to the T if something was wrong with their unit it was after it left here. I will NEVER let my son do another survey like this for them again.