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The problem with the 800 number is that its just a relay of info from what I can see. When I get a damaged mailpiece for my route, I have a supervisor mark it as recieved in damaged condition. When the customer calls in, the complaint is given to me as with everything else. Nothing seems to be directed towards the transit inbetween. I have also learned that the people who answer the 1-800 have no clue as to what we can and can't do. I do know that with the way things are changing, the "service" in the postal service is quickly disappearing and its a shame. I still have the little old lady whos house is on a hill that when I see her I walk the mail up. I have the customer who I took the time to get their water cut off because he was out of town and his pipes burst on the second floor and he had a waterfall over his garage. These things I do extra may end up costing me my job because I go over my evaluation. I do not get paid overtime. I am a rural carrier.
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